Product Delivery Manager - Market Data Desktop

Job Description
Join the team as a hands on manager to work and take ownership of the Market Data Desktop Support Team in Bengaluru managing 3rd Party Desktop Products. You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager at JPMorgan Chase within the Commercial & Investment Banking's Market Data Services team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Market Data Services is the centralized cross-business team responsible for all aspects of market data delivery globally, providing value for scale through the provision of end-to-end solutions across the firm. The Desktop Product team are responsible for managing approximately ~ 190 third party off the shelf market data desktop applications (e.g., Bloomberg, Refinitiv EIKON, FactSet, QUICK) and plays an important role as a Product Owner which includes Applications Ownership, software package and deployment.
Job responsibilities

• Perform daily operational management of market data environment, capacity management and problem resolution activities
• Be responsible for the efficient resolution of issues to minimize impact to clients including liaising with / coordination of end users, team members, management, vendors, etc.
• Plan, schedule, test, implement, and document the change activities without impacting / conflicting with other activities
• Identify and implement areas for improvement within existing operational and technical processes and maintain related documentation
• Coordinate plan, build and testing activities
• Maintain documentation in-line with best practice to ensure knowledge accessibility and continuous learning within team
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Grow and mentor the existing team, partner with global leadership to grow the required skillsets
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Familiarity with supporting applications on windows virtual desktop infrastructure
• Basic understanding with networking concepts, e.g., TCP/IP, ICMP, UDP
• Strong analysis skills and knowledge of Project Management concepts and tools
• Strong market data knowledge and experience dealing with the intricacies of vendors and exchanges
• Strong production management skill (change management, incident management)
• Strong knowledge of trading (buy/sell sides)
• Experience with vendor software
• Ability to work in a team environment and partner with business, development, operate and applications teams globally

Preferred qualifications, capabilities, and skills

• Experience of coding with Scripting language such as PowerShell, VBScript (2+ years)
• Experience of working in financial services company (3+ years)
• Experience of business process improvement
• Fluent in Japanese (written and speaking) is a must
• Previous experience of using monitoring / forensic tools
• Network security method and architecture
• Knowledge of Open Bloomberg, Eikon, Factset etc.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.