Product Delivery Associate - Global Customer Platform

Job Description
Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning.
As a Product Delivery Associate in Global Customer Platform, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role.
Job responsibilities

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies
• Contributes to change management activities across functional partners and documents adherence to the firm's risk, controls, compliance, and regulatory requirements
• Documents blockers and impediments to aid with dependency management and resource availability
• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines
• Supports Demand, Intake & Prioritization Manager in dependency documentation by creating Line of Business reporting and status documentation
• Serves as initial point of contact for new product requests by reviewing requests from internal stakeholders and ensuring all necessary information is gathered and accurately recorded in the intake system
• Works closely with internal cross-functional teams to align on Initiative/Dependency prioritization and accurately updating/maintaining the book of work documentation
• Communicates effectively with stakeholders to provide updates on the status of requests and prioritization decisions
• Identifys opportunities to streamline and improve the Demand, Intake & Prioritization processes and participate in continuous improvement initiatives to enhance overall efficiency and effectiveness of the Global Customer Platform Intake Team

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area
• Exposure to operational management and change readiness workstreams
• Strong organizational skills and attention to detail to manage multiple tasks and projects simultaneously
• Ability to work effectively in a team environment and willingness to support team members and contribute to team goals
• Excellent communications skills, both written and verbal
• Strong problem-solving skills to address product intake, demand and prioritization challenges
• Proficiency in Microsoft Excel, data manipulation and data analysis
• Ability to prioritize tasks and manage time effectively to meet deadlines
• Willingness to learn and adapt to new tools, processes and technology and having the flexibility to adjust priorities based on changing business needs
• Strong interpersonal skills to build relationships with stakeholders and a proactive attitude

Preferred qualifications, capabilities, and skills

• Emerging knowledge of product release and deployment processes
• Familiarity with Jira Align, Microsoft Teams, PowerPoint and Confluence (data visualization tools such as Tableau is a plus)
• Internship or relevant work experience in tech product management, supply chain, or a related field is a plus but not required

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.