Product Counsel, Consumer Protection

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
As Product Counsel for Cash App, handling consumer protection issues, you'll have a broad range of responsibilities providing legal guidance on issues such as disputes, complaints, customer remediations, scams, fraud and other consumer protection issues. Our Primary Product offerings that you would be involved with include: Banking Products (such as Cash App Card, deposits, wire transfers, savings yield, free overdraft coverage), Lending Products (such as our buy now pay letter products), Remittances, Cash App Taxes, Cash for Families, Bitcoin, Peer-to-Peer, Cash for Business, Cash App Pay, and Afterpay. As we expand, your ideas and contributions will make an immediate and meaningful impact.
You Will

• Provide guidance to product, customer support and other teams on consumer protection issues such as disputes, customer remediation, fraud and complaints.
• Develop trusted relationship with partners and stay informed on important product developments
• Draft and review policies related to consumer protection issues.
• Draft and review customer communications.
• Work with other support teams (tax, compliance, accounting, and outside counsel) to provide seamless support to partners.
• Cultivate creative ideas and insights into how legal frameworks can support new product developments and customer experiences.

You Have

• 5+ years of combined, relevant experience in law firms, governmental agencies, or in-house legal departments
• Fluency translating legal advice into applicable guidance
• Familiarity with launching and marketing products and advising on the legal and regulatory aspects of product development in the technology space
• A Juris Doctor (JD) degree and active membership in at least one state bar
• Experience in financial services consumer protection laws (Regulation E, UDAAP, UDAP)
• Experience dealing with disputes and/or complaints
• Excellent drafting skills

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$217,800 - $326,800 USD
Zone B:
$202,600 - $303,800 USD
Zone C:
$191,700 - $287,500 USD
Zone D:
$185,200 - $277,800 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, healthcare coverage, flexible time off, and modern family planning are just some of our offerings. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.