Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.
QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.The Opportunity
Under the direction of the Area Manager, you will research, pick, locate and prepare products for Commerce platforms. Product presentation skills are necessary as this position is important to the selling strategy/presentation of our products. You will often be one of the last people to have hands and eyes on products before they are live on TV! You will work onsite in our Studio Park location in West Chester, PA.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Read and interpret Show Programming Schedule and Broadcast PALs/Flow Sheets and other demand sources to determine product needed for Commerce teams. Need to read all buyer notes and show notes and adjust sample mix. Use company appropriate system to identify locations for items needed according to Product request stream. Understand complex and varying show matrix charts by commodity. A working knowledge of the numerous show matrix needs and an understanding of product needs for sets/props and other vendor needs.
- Research color and size availability, through company appropriate system, before pulling product. Physically obtain product totes, boxes or bags from location (includes oversized warehouse and jewelry), removes product from the tote or hanger and places on appropriate cart or rack.
- Examine products to ensure they are in optimum condition and working order. Ensure colors are exact match and call out any packaging/model changes to QA. An understanding of time sensitive display products that need longer prep times. The ability to compare the Long Description of the product to the actual product to maintain the quality standards set forth by QVC. This includes checking the basic functions of the product, the included accessories, and any other descriptions sited in the LD. This includes starting up electronics and testing functionality.
- Places orders for new samples from the appropriate distribution site when products are incomplete, quantity necessary for the show is not in location and product is damaged or in poor condition. Decide on best shipping method to meet show deadline and reduce courier expenses.
- Contacts buyers/vendors by email when products are not available in the distribution sites or they are last minute additions to the show. Coordinate delivery of exception buyer samples.
- Identify show items in New Receipts and coordinate efforts to receive and prep product with new receipts processor or receive and prep product when no assistance is available. Knowledge of the product locator system for proper location assignment.
- Research by company appropriate system when products are missing from location. Contact stylists, buyers, QA, etc. to retrieve product for the show. Requires a working knowledge of backstage and studio functions.
- Notifies team lead of all product issues.
- Assemble items and ensure they are in proper working order (i.e. fitness equipment, cookware, grills). Prepare product to be presented on the live show – clean, polish, steam, assemble, charge and prep product. HD environment requires detailed understanding of prep. Transports product and pick information to product prep room.
After show, counts and inspects items returned from the set for damages or completeness before put away. Investigate/researches misplaced units, relabels and returns to inventory. Box all items for storage and safe retrieval. Research items not returned from commerce teams by tracking, recording and documenting back to commerce teams missing units while also notifying Inventory Control. Keys returned items from Shows and SRTs.
SPECIFIC JOB KNOWLEDGE
1. Demonstrate full understanding of all platforms. Including aspects of
2. – Product Central's primary operating systems (PCMS, RETEK, MOVE, IBM, Pick Ticket, LRS) , Outlook, SharePoint, Lotus Notes, Excel, .Com and research of product on web sites.
QUALIFICATIONS
Education: High School Diploma or equivalent combination of training and experience.
Experience: 3+ years related warehouse or retail experience operating power equipment and using computerized Inventory Management systems.
Previous experience and certification using warehouse equipment such as Work Savers, Reach Trucks and Order Pickers is helpful!
JOB REQUIREMENTS (As needed by the ADA)
1. Ability to lift cartons/totes/product weighing up to 50 lbs or with assistance for over 50 lbs.
2. Operate warehouse equipment such as stock pickers, Work Savers and pallet jacks.
3. Operate elevated machinery
4. Operate standard office equipment such as computers, fax machines, photocopiers, etc.
5. Access and enter information using an automated system.
6. Maintain attendance as defined by company policy.
7. Ability to stand for entirety of shift
1st Shift
Sunday - Tuesday 6:00 am - 6:30 pm
Sunday - Wednesday 6:00 am - 4:30 pm
2nd Shift
Sunday - Wednesday 4:30 pm - 3:00 am
Wednesday - Saturday 4:30 pm - 3:00 am
Location
West Chester, PA
Remote work is not permitted in NYC at this time
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
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Top Skills
What We Do
Curated Experiences. Infinite Possibilities.®
We believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences.
We're a select group of diverse businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping. We also curate large audiences, across our many platforms, for our thousands of brand vendors.
Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We reach approximately 218 million homes worldwide via 14 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs, and in-store destinations.
We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce.
