Product Associate - BA, JIRA, Confluence

Job Description
Join our collaborative team to contribute to strategy and product success while growing your skills in product planning and user workflow definition alongside experienced product managers. Be part of a dynamic environment that promotes innovation in customer experiences.
As a Product Associate within the Consumer and Community Banking Controls Platforms team, you will support the product owner by managing release processes, maintaining JIRA, and assisting with business reporting and administrative controls. You will also work as a Business Analyst to identify improvement opportunities and develop solutions to enhance our support model.
Job responsibilities

• Handle daily support tickets, resolving technical questions and challenges.
• Collaborate with team members on administrative control tasks and data uploads.
• Oversee product release monitoring.
• Assist in evaluating and redesigning business processes for improved efficiency.
• Support testing and validation of new system features to ensure they meet requirements.
• Communicate updates and address concerns with the product team and system users.
• Assist in project management activities, including scheduling and progress tracking.

Required qualifications, capabilities, and skills

• Graduate/Post-Graduate degree with minimum 5 years of professional experience.
• Highly proficient in Microsoft Office, especially Excel.
• Understanding of quality control and assurance testing to support quality programs.
• Skilled in data analysis and deriving actionable insights.
• Experience with business analysis tools like JIRA and Confluence.
• Strong communication and interpersonal skills for cross-departmental interaction.
• Capable of guiding others through system functionalities with clear instruction.

Preferred qualifications, capabilities, and skills

• Basic understanding of cloud concepts, particularly AWS.
• Familiarity with testing methodologies and tools.
• Experience with data wrangling services like Alteryx is a plus.
• Ability to navigate BusinessObjects Reporting for insights.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.