Company Description
iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.
Job Description
Join our team as a Product Analyst and dive into data, uncover insights, and help shape the future of our products. If you love data and making a real impact, this role is for you. Apply now and let's innovate together!
So, what will you do?
Ready to dive in? Your role is all about delving deep into our products, using data to spot trends and understand what our customers really want. As a Product Analyst, you'll be evaluating our offerings, using analytic tools to gain insights, and coming up with strategies to make our products even better. Your input will be key in shaping how we develop our products, with the goal of hitting our targets through smart improvements. We'll be looking for your ability to turn insights into actions and work closely with teams to make our products evolve.
In addition to the above, you will:
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Evaluate product performance using analytics platforms such as Mixpanel to gain insights into consumer behaviour and product usage
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Utilise data to inform and suggest product development and optimisation strategies
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Work alongside cross-functional teams to integrate analytics insights into broader product strategies and communicate findings through compelling data storytelling
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Proficient use of analytical tools and systems like Mixpanel, Excel and PowerBI to analyse and visualise product data.
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Identify and resolve technical issues within product analytics tools and data gathering processes, ensuring the integrity and accuracy of product data.
Qualifications
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BSc Applied Mathematics / Statistics or Data Science or related fields
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Minimum of 3 years' experience in product analysis, or data analysis preferably within a product-focused environment
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Google Analytics or other product analytics certification preferable
Deal breakers:
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3-5 years of experience in a Product Analyst role, or Data Analyst role with significant time spent analysing product data (such as User behavior analysis, Customer journey mapping, Product performance metrics, Feature adoption analysis & Churn analysis)
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Experience using Product Analytics platforms, such as Mixpanel, Google Analytics, Heap or Amplitude.
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Demonstrated experience in data wrangling, cleaning, and visualisation specifically related to product analytics.
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Solid experience in performing cohort analysis, user segmentation, and funnel analysis.
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Familiarity with A/B testing methodologies and their application to product improvement and market alignment strategies.
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Some experience in programming: Python or SQL preferable
Additional Skills & Knowledge:
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Excellent Experience in Excel.
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Experience working with PowerBI preferable.
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Participation and active engagement in the defined internal processes.(SDLC)
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Knowledge of Agile Scrum development principles and methodologies.(Scrum | Kanban)
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Demonstrated ability in Data Storytelling.
Business Understanding:
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A good understanding of how card transactions and the online payment industry works.
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A very good understanding of the Data and Product Management Domain
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An understanding of product design and marketing concepts.
Additional Information
Perks of joining the Tribe?
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Work in a high-growth company with tangible results you're accountable for.
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Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
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Visionary leadership.
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Seize the opportunity for study leave.
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Access to on-demand learning at your fingertips.
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Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees, and they told us so).
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If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.
Top Skills
What We Do
iKhokha is a co-founder led financial technology company that believes every South African entrepreneur should be given the opportunity to compete in the digital economy – because when small businesses grow, Mzansi thrives.All our digital payment solutions are built in-house at our HQ in Umhlanga where we manage the entire product life cycle from research to design, development, user testing, rollout, and product evolution.From Tap & Go enabled card machines to point-of-sale systems, top-tier ecommerce products (such as iK Pay Gateway) and, of course, the iKhokha app, we pride ourselves on building highly competitive products at affordable prices to give businesses the payment tools they need to succeed, both in-person and online.Whether through our speed point machines or our ecommerce payment solutions, our merchants enjoy the lowest transaction rates in South Africa. And to reward them for trading with us, these rates keep getting lower the more they sell!Our merchants can also access working capital after just three months of trade using our iK Cash Advance product and can increase their basket size by selling prepaid products with iK Prepaid on the iKhokha app.At our core, we’re here to help entrepreneurs and businesses of all sizes start, run, and grow. We use tech to create meaningful experiences that uplift our communities, add value, and make running a business less of a dream and more of a reality.
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