Product Analyst

Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technology implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans

Softrams, acquired in November 2024, forms the core of Tria Federal’s new Public Health business unit. Tria Federal (Tria) is the premier middle-market Technology and Advisory services provider delivering mission-critical digital transformation solutions to Health and Public Safety agencies across the federal sector.

At Tria, we are a diverse and dynamic professional community driven by a mission rooted in service to colleagues, customers, and community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial wellbeing.

Job Description:  

We are looking for a strong Product Analyst with expertise in eliciting and documenting requirements. This role is part of a collaborative, agile team that supports and builds modern, standards-based responsive web applications for mission-critical health IT solutions. 

While this position is primarily remote, the selected candidate must be able to work on-site in Woodlawn, MD for PI planning and monthly team meetings.  

Basic Requirements:

• Ability to obtain a U.S. Federal Position of Trust clearance designation.
• Must reside in and be able to perform work in the United States.
• Must have lived in the United States for 3 of the last 5 years.
• Bachelor’s Degree and at least 5 years in leading requirements capture, management and analysis activities along all phases of the agile software development life cycle, including conducting user interviews, leading and facilitating JAD sessions, and developing business process models and formal specifications or 7 years of experience will satisfy education and experience requirements. 

Additional Qualifications:

• Experience with Salesforce is highly preferred or must be willing to quickly learn the tool. 
• Preference given to candidates who have demonstratable functional knowledge of Salesforce including core platform capabilities when gathering requirements and understanding and application of terms such as ‘list view’, ‘picklist’, ‘object’, ‘field’, etc. 
• Excellent oral and written communication skills and must be detailed oriented. 
• Must be able to effectively and professionally communicate to management, peers and customers as well as demonstrate sound judgment/reasoning skills 
• Expertise with Microsoft Office applications (Word, Excel, Power Point, SharePoint, etc.). 
• Expertise with Agile tools like Jira, Confluence, Slack, and Trello 
• Must have at least intermediate skills with Microsoft Project. 
• Experience with manual testing of software products. Experience in agile development methodology, especially Scrum and SAFe framework. Understanding of story writing, various pointing techniques, role in backlog refinement, and what constitutes a complete user story. 
• Knows the meaning of Definition of Done 
• Experience with collaborating using platforms such as Mural/Miro 
• Knowledge of flow charts and UML using Visio or similar tools will be plus. 
• Two (2) or more years of experience working with Federal Healthcare IT Projects. Other government contract project management experience will be considered. 
• PMP certification or Business Analyst certification is plus 
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM) is a plus 
• Knowledge of Healthcare, Medicare & Medicaid systems & data is a plus 
• Knowledge of Visio or Sparx Enterprise Architect. 

Responsibilities:

• Work with customers, users, and other contractors to gather, understand and document business, functional, technical & non-technical requirements. 
• Conduct Joint Application Design (JAD) sessions, work group calls and engage customers to provide requirements and feedback 
• Conduct user research and usability testing. 
• Coordinate with Systems Engineers to assess the impact to technical solutions. 
• Track and monitor contractual requirements against technical designs. 
• Develop and sustain Requirements Tractability Matrix (RTM). 
• Develop Change Requests per established policies and procedures. 
• Develop user stories and requirement documents as per project standards and guidance. 
• Follow agile methodology (Scrum/Kanban) and deliver requirements/specifications for Sprint teams. 
• Provide clear qualitative and quantitative information to teams and stakeholders. 
• Working with development and testing teams to implement requirements as per functional specifications. 
• Support change control processes established to monitor and control project scope. 

Benefits and Perks:

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance. For eligible plans and tiers, we provide 100% company-paid medical insurance. 100% employer sponsored STD, LTD and life insurance (min $100K). Voluntary life insurance option available. 
• Retirement 401(k) plan with 5% employer matching. Immediate vesting. 
• Vacation and sick leave. 
• Maternity and parental leave.
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards. 
• Company-sponsored role-based training and certifications.
• Monthly DoorDash DashPass subscription. 
• Group discounts via LifeMart ADP. 

Public Trust Clearance:

This role requires the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. 

Work Location:

We have open-collaboration offices in Leesburg, VA, Arlington, VA, and Baltimore, MD for those who may prefer to work on-site. However, Softrams, a Tria Federal Company, is a 100% remote-first team environment and works in the eastern time zone. Standard work hours are 9am ET to 5pm ET with flexibility around start and end times based on team needs.

About Softrams:

Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technology implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans.

Softrams, acquired in November 2024, forms the core of Tria Federal’s new Public Health business unit. Tria Federal (Tria) is the premier middle-market Technology and Advisory services provider delivering mission-critical digital transformation solutions to Health and Public Safety agencies across the federal sector.

At Tria, we are a diverse and dynamic professional community driven by a mission rooted in service to colleagues, customers, and community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial wellbeing.

EEO Statement:

Softrams, a Tria Federal Company, is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at recruiting@softrams.com 

Know your rights poster: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf