Product Analyst

Step into a role as a Product Analyst! at Bright Horizons, where you will analyze and synthesize data to get insights needed to make the best product development decisions.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance

• 401(k) retirement plan

• Life insurance

• Long-term and short-term disability insurance

• Employee referral bonus program

• Tuition reimbursement program

Also, depending on hire date and subject to applicable eligibility requirements, new employees in this role receive up to: 40 hours of paid sick time per year, 60 hours of paid vacation time per year, 6 weeks of paid parental leave, and 9 paid holidays annually. 

Responsibilities:

• Perform ad hoc SQL queries to help the teams make data-driven decisions

• Work as a liaison between the stakeholders and BH teams to ensure Objectives and Key Results are accurately measured and visualized on OKR dashboards or other data analytics products

• Work as a liaison between the team to ensure data requests are prioritized and worked appropriately as per business need

• Help identify and diagnose data issues and subsequently prioritize needed fixes and data cures

• Work with Program/Operations partners to help provide data- driven insights, while appropriately communicating the constraints of this information where necessary

• Help teams creatively solve problems in innovative ways through knowledge of our data and applications

• Backup Care

• Own responsibility for the Back-Up Care’s web analytics platform (Pendo) including ensuring all pages and features are tagged appropriately while working to build accurate funnels, paths and trends to drive insights, as well as create and publish guides and polls within the agreed upon framework and process of BUC Product, QE, BUC CCB

• Moderate Usability Testing sessions and synthesize the data from those sessions to help inform better UX design decisions

• EdAssist

• Create and maintain roadmaps for analytics products per company goals

• Participates in UAT validation and detailed user story acceptance criteria for OKR data analytics products

• Groom, write, and prioritize user stories as well as maintain backlog stories per the roadmap

Qualifications:

Candidates must pass required state and company background checks, and meet state and company minimum education and experience requirements:  

• Bachelor's Degree – Preferred

• 3 years of Experience – Required

Additional Job Requirements

• Knowledge of and experience with Bright Horizons data warehouse, databases, and general data structure preferred

• Knowledge of and experience with web analytics platform required, as well as experience with data visualization in Excel

• Knowledge and fluency in SQL required

• Knowledge of Bright Horizons products, our end users and the specific problems we are solving for preferred

• Experience developing REST and GraphQL APIs preferred

• Role will be based out of either a Bright Horizons office or home office. Occasional travel will be required at a maximum twice a year

Bring your leadership skills and passion for early childhood education to Bright Horizons, where you’ll foster an enriching environment for children, families, and staff. Discover how far your career can take you in an inclusive workplace where you can be you. Apply today to explore the possibilities!

Salary/Hourly Rate and Other Compensation Disclosures:

The annual starting salary for this position is between $80,000 - $90,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors

Deadline to Apply Information:

This posting is anticipated to remain open until February 17th, 2025.

Life at Bright Horizons:

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at [email protected] or 855-877-6866.

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.