Product Analyst - Portals Engagement & Adoption

Are you curious, motivated, and forward-thinking?
At Worldpay, you can work on some of the most challenging and relevant financial services and technology issues. Our talented people empower us, and we believe in being part of an open, collaborative, entrepreneurial, passionate, and fun team.

About the team:

The product team here at Worldpay works on some of the most exciting and challenging projects facing the industry today. We define, design, build, deliver, and manage best-in-class digital products across the web and mobile for our customers, clients, and colleagues.

Our goal is to support small and large businesses worldwide, helping them grow in everything they do in-store and online. Our product suite includes self-service portals that simplify reporting and provide value-added business tools for our merchants and partners. We are a passionate and driven team that drives innovation in products that delight our customers to the highest standard.

We think like a customer, act like an owner, and win as a team.

What you will be doing:

You will support a team of Product Managers accountable for day-to-day analysis of global portal uptake and usage, customer feedback, marketing campaigns, and financial KPIs.
You will be a strong communicator and be able to manage stakeholders and deliver results and recommendations in a fast-paced environment. You will work cross-functionally to get the job done and be a champion for our products and services internally and externally.

· Track how customers interact with our products using analytics software and other data sources, including third-party tools such as Pendo

· Use analytical techniques, insight, and meaningful reports to support the operation of our portals and dashboards and inform business decisions and product strategy

· Tell stories using data product managers and other key stakeholders internally

· Identify key business questions and hypotheses to test via analysis, and work with the product to drive actionable and practical recommendations

· Support product managers in making informed decisions based on what the data tells us across the merchant lifecycle

· Measure and track the impact of new features and product marketing campaigns

· Be a subject matter expert on the products and systems you support

What you bring:

· Demonstrable experience in sourcing, analysing, modelling, and interpreting data to drive decisions, including data visualization techniques.

· Excellent communication skills to coordinate with internal stakeholders.

· Very detail-oriented and organized, with the ability to multitask and prioritize workload effectively.

· Self-motivated attitude and ability to use your initiative to influence without direct line management

· Know what good engagement looks like from a digital product point of view

Bonus if you have:

· Knowledge of digital product best practices, including user interfaces and user experience

· Technical background not required but encouraged

· Specific experience in Payments or Financial sector

· Experience in SQL or similar for data analysis

What we offer you:

· A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

· The chance to work on some of the most challenging, relevant issues in financial services & technology

· A work environment built on collaboration, flexibility, and respect

Privacy Statement

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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