IT Change Management & Adoption Specialist

Position Overview:

Are you looking for an opportunity to join our fast paced and passionate team that supports IT applications and methodologies used by the enterprise with continuous modernization in progress? The Modern Delivery Office is looking for a senior product analyst to join the team that is dedicated to improving delivery and operational excellence through adoption and content development across the enterprise.

Our Impact:

The Modern Delivery Office manages the software delivery methodologies for the firm. We support enterprise-wide initiatives using influence over authority and provide thought leadership for our key partners to continue improving and maturing. Using a customer and product-centric mindset, the Modern Delivery Office provides a framework and guidance across various business divisions to create consistency and continuity across the firm.

Your Impact:

Responsible for the adoption of critical enterprise projects by leveraging a change management methodology, process, and tools to create a strategy to support adoption of the changes required by a project or initiative. Assess change impacts by conducting impact analyses, assessing change readiness and stakeholder management. Lead and support content development and communication efforts for technology delivery and tools by enabling the design, development, delivery, and management of key communications. Lead content development efforts by documenting requirements, creating videos, developing communications and supporting the design and delivery to further adoption of new Modern Delivery enhancements and capabilities. Requires proficiency in agile methodology and technology implementations to streamline multiple methodologies into a concise package when necessary. Sometimes referred to as the internal consultant, this senior level employee needs to be able to thrive in an environment with multi-disciplinary projects, therefore needs a broad knowledge of the firm and its key functions.

Qualifications:

• 5 - 7 years related experience, 2+ years Jira experience

• College Degree or equivalent experience; advanced studies/degree preferred

• Ability to visually design within PowerPoint, Adobe, and/or Camtasia

• Knowledge of SDLC or technology implementations

• Experience in creating modern modes of training material such as on-demand training video series

• Strong change management and program management experience, proven ability to lead a complex and matrixed change effort across multiple portfolios

• Lead change management communication strategy to ensure organizational change is easily understood, adopted, and measured

• Ability to facilitate meetings, influence stakeholders and effectively navigate company politics

• Design & execute a comprehensive change strategy for various projects in Modern Delivery (MD), ensuring MD communications align with the company vision, business strategy and brand

• Ability to create simple visualizations for a diverse internal audience

• Translate complex data into digestible visuals and/or short videos for executive reporting

• Atlassian Suite experience (JIRA, Confluence)

Keys to Success in this Role:

• Experience with change management and communications for technical implementations

• Energetic and strategic thinking change agent, not afraid be imaginative, balance risk and innovation to create unique solutions to everyday business problems

• Self-starter that is an instinctual and critical problem solver; able to adapt and change directions in a fast-paced, risk averse environment

• Resourceful, able to work independently, self-manage workload as well as collaborate in a group setting using effective influence and negotiation skills

• Effective, credible communicator with strong creative presentation skills

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants:  Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

FLSA Status:Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $100,000 - $150,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.