Processor (Hybrid)

Company Description

Mphasis Digital Risk is the largest outsourcing provider to the mortgage banking industry. Being the leader in end to end mortgage fulfillment, quality control, valuations and due diligence can only be accomplished with a commitment to provide the highest level of care for our most valuable asset, our people. Connecting and growing our team members rests on three pillars: 

• Designing a supportive, winning team culture that provides stability and financially rewards strong performance 

• Providing opportunities for personal and professional development 

• Committing to innovation and technology in order to remain an essential service provider for the industries we support 

Job Description

*Training will be 100% in-office. Post training, position will be 3 days in-office on a weekly basis.

Processor

Digital Risk’s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients.

Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators.

Essential Job Functions:

• Manage an assigned pipeline of 40-60 plus loans on a daily and weekly basis
• Process loans from application to closing including but not limited to:
• Collecting and analyzing documents to submit to Underwriting for final approval
• Communicating expectations, requirements and program details though established communication standards
• Maintain daily workflow prioritization to ensure pipeline management meets required closing dates
• Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met
• Verify conditions of approval which may include customer income/assets documentation, resolves routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances
• Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm
• Ensure customer service surveys maintain the rating level designated by management
• Communicate with all parties involved in the transaction to keep them informed of file status
• Review and analyze all necessary documentation, including borrower docs and third-party docs
• Interpret policies while analyzing applicant information, property and documentation
• Calculate borrower income for all employment types

Qualifications

Requirements:

• 3+ years of current experience in Financial Services with Loan Processing experience preferred
• Knowledge of processing, underwriting and closing procedures
• Excellent customer service and communication skills
• Detail oriented and excellent organizational skills
• Able to prioritize multiple competing tasks and manage time effective in a fast paced environment
• Problem-solver with strong analytical skills
• Adheres to directives, procedures and standards
• Ability to work in a paperless environment
• Computer proficiency including Microsoft Office Product Suite
• Candidates must be available to work outside of normal business hours when necessary
• Ability to obtain NMLS-MLO Licenses preferred

Additional Information

· At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.

· With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.

· You get an open and transparent culture along with freedom to experimentation and innovation

Equal Employment Opportunity Mphasis is an equal opportunity/affirmative action employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability or genetic information, gender identity or national origin.