Company Description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
Team Member / Agent / Process AssociateJoin a team that provides Level 1 and 2 Helpdesk support (Voice/Non-Voice) for BOSCH and its global customers.The individual must possess basic skills / abilities to perform the essential functions.Responsibilities:Provide Level 1 and Level 2support for tools/applications and co-ordinate with stakeholders until closureObtain and evaluate all relevant data to handle complaints and enquiriesMonitor and Dispatch incidents/tickets to the right technical solution groupEfficiently resolve complaints to completion and achieve customer satisfactionComplete call notes and reports as necessary and update them in the CRMReport creation using MS office toolsRecord details of comments, enquiries, complaints, and actions takenManage administration, communication and coordination with internal departmentsFlexible and willing to work in shifts – 24/7 helpdesk environmentQualifications1 Year - 3 years of recent work experience in handling tickets and supporting any tools/applicationsExposure and understanding of ITIL conceptsGood working knowledgeof MS Office toolsMS Excel - AdvancedMS PowerPoint - AdvancedMulti-Lingual ability is a mustEnglish: Excellent verbal and written communication skillHindi: Excellent verbal communication skillKnowledge of regional languages like Kannada/ Tamil / Telugu/Malayalamis a nice to haveWilling to work in rotational shifts
Qualifications
Any Graduation
Top Skills
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice
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