Process Improvement & Reporting Manager

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. 

Our Operations team in Toronto is currently looking for a Process Improvement & Reporting Manager to join the team. 

As a Process Improvement & Reporting Manager you will be pivotal in enhancing operational excellence through process improvement and project management. By leveraging data-driven insights, this role will support evidence-based decision-making, fostering a more enriched and continuously evolving operational environment.

Key responsibilities will include:

• Lead, develop and implement process optimization and improvement strategies across various business units.
• Identify continuous improvement initiatives, projects, activities and tools that will improve operational efficiency and enhance customer satisfaction 
• Ensure data quality and integrity forms a cornerstone and foundation of reporting and leading the development of dashboards and reports across various functional areas, facilitating informed decision-making across the organization. 
• Collaborates with various teams, management and stakeholders to enhance the usability and aesthetic appeal of data analytics solutions deployed in the organization.
• Provide strategic analytical support through data consolidation and analysis to deliver data-driven recommendations and business critical solutions

What you will bring to the role:

• 5+ years of Business Analysis 
• 5+ years of change management, process mapping and optimization techniques
• Team Management experience
• Experienced in database concepts, data modeling and data visualization tools (ex. Tableau, PowerBI, Snowflake, etc…)
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
• Skilled at promoting a cohesive team environment with the ability to work both independently and as part of a high-performing team

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process.  Please advise our Talent Acquisition Specialist in advance should accommodation be required. 
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