Process Improvement Associate

Job Description
Join the Commercial & Investment Bank, a global leader in investment banking and financial services, trusted by top corporations in over 100 countries. We offer strategic advice, risk management, and innovative solutions using cutting-edge technology. At J.P. Morgan, we value diversity and inclusion, recognizing that our success is driven by the diverse talents of our people. We are an equal opportunity employer, committed to non-discrimination and providing reasonable accommodations for our employees' needs.
As a Process Improvement Associate within the Client Account Services team, you will engage with the full end-to-end customer journey. You will leverage data to drive tangible outcomes, including cost savings, risk reduction, enhanced client experiences, and process improvements. You will be part of a team focused on process optimization through process analytics and process mining, streamlining account onboarding operational processes.
Job Responsibilities

• Conduct in-depth data analysis on data from multiple sources to discover process improvement opportunities.
• Design and present clear, concise findings to senior leadership.
• Build organizational capability through strong relationships with internal clients and team members.
• Cultivate holistic knowledge of the Signavio platform related to process modeling - e.g., organizational structure, attribute assignment, CIB Standards, governance, and other components.
• Identify and support the testing and development of new BPMN 2.0 capabilities and other features in Signavio, serve as process modeling coach and troubleshooter.
• Implement, present, and continuously improve internal training materials, procedures, playbooks, and monthly executive reporting.
• Facilitate process intelligence working sessions and office hours for colleagues and provide support for the delivery lead.
• Conduct process reviews with stakeholders to map out current / future state processes.
• Drive end-to-end process redesign and performance improvement through identification and elimination of non-value added activities by leveraging operating model changes, analytics, Intelligent Automation and Artificial Intelligence.

Required qualifications, capabilities, and skills

• Deep understanding of Business Process Management (BPM)
• Prior experience creating process maps or models in BPMN 2.0 with one or more process modeling tools (Signavio, Camunda, iGrafx - Signavio)
• Excellent technical skills manipulating data for example SQL
• Exceptional problem-solving skills, including the ability to define and deconstruct problems, identify, and prioritize key issues
• Project & client management skills - ability to scope projects, create workable project plans, closely partner with key stakeholders, and execute on such plans while demonstrating an ability to balance multiple competing priorities
• Results-focused, organized, initiative-taking self-starter and demonstrating a strong desire to learn new concepts, tools, and business practices by taking direction from managers and senior consultants and following through on tasks and assignments
• Excellent written and oral communication and exceptional facilitation skills
• Teamwork skills - including flexibility in work style and ability to collaborate with stakeholders and colleagues at all levels and bring them to consensus
• Knowledge/Awareness and/or experience in technologies such as Robotic process automation (RPA), Machine Learning (ML) or Artificial Intelligence (AI)

Preferred qualifications, capabilities, and skills

• Experience in strategy, process improvement or reengineering efforts within an operations environment
• Experience in financial services, operations, strategy, and consulting highly preferred
• Awareness of Lean Six Sigma, and Prosci Organizational Change Management (OCM) methodologies
• Exposure to Tableau for data visualization and Alteryx for data transformation/analysis

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.