1.Change Management: End to end process familiarity and partakes to both global and local projects as SPOC covering impact and efficiency analysis which also includes participation to User Acceptance Tests and design discussions.
2.Process Management: Initiates process review/discovery and provides recommendations for improvements and provides support to management by leading process enhancement drives.
3.Service Delivery: Ensures projects are delivered based on agreed timelines optimizing long term impact and alignment to identified objectives. Collaborates with SMEs and equivalent stakeholders for training needs/adjustments for any new way of working.
4.Agile Leadership: Coordinate cross-team dependencies and coaching/mentoring talents to harness continuous improvement through agile methodologies.
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
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