Process Excellence Specialist

Company Description

 ARE YOU READY TO WORK AT ALTISOURCE?

• Are you interested in making an immediate impact on work that matters?
• Are you looking to join a group of seasoned industry experts, innovators and collaborators relentlessly focused on driving results?
• Are you intrigued by a billion-dollar company that is financially successful but feels like a start-up? 

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.

Job Description

Job Summary:

We are looking for a detail-oriented and dynamic Product Specialist to oversee the maintenance of essential product-related documentation, analyze quality assurance data, and support training initiatives. This role is crucial in ensuring that internal teams and clients have access to accurate product information while facilitating effective training sessions to maximize performance and product knowledge. The ideal candidate is highly organized, analytical, and skilled at delivering impactful training and support.

Responsibilities:

• Maintain and update Standard Operating Procedures (SOPs) to ensure accuracy and relevance.
• Manage and revise client-specific Policies & Procedures (P&P) documents and FAQs.
• Analyze quality assurance data to identify trends and determine training needs.
• Conduct refresher training sessions for existing employees based on training need analysis.
• Lead new hire training programs to ensure team members are fully prepared for production by the end of training.
• Act as the primary point of contact for product-related inquiries, supporting sales and customer service teams with expert insights.
• Develop and deliver engaging product presentations, training sessions, and demos for internal teams and clients to enhance understanding and adoption.

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Qualifications

• Experience in product management, training, or quality assurance analysis.
• Strong attention to detail to maintain accurate documentation and identify quality gaps.
• Proficiency in training development and facilitation for both new hires and existing employees.
• Excellent communication and presentation skills for client and internal training sessions.
• Ability to analyze data and trends to make informed recommendations for improvements.

Additional Information

PERKS OF WORKING AT ALTISOURCE

Prosperity

• Competitive base salaries - we believe the top talent deserves the top dollar!
• 401k plans with company matching – we want to empower you to foster your career, and prepare for retirement

Good Health

• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Flexible Spending Account
• Life insurance, short-term, and long-term disability

...And Happiness!

• Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year
• Free snacks, drinks and coffee
• Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)
• Opportunities for you to join our community service initiatives, including Habitat for Humanity

Are you up to the challenge? Apply today!

Got a question? Contact our Talent Acquisition Team at [email protected].

At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.