Process Engineer

Who You Are

The Process Engineer, Business Process Optimization is a driven and strategic focused individual responsible for maintaining & creating process engineering assets and supporting strategic initiatives across BHG’s consumer and commercial loan origination functions, otherwise known as the “One Lending” teams, as part of the Business Transformation Office. This position is part of a dynamic team that sits at the intersection of strategy and delivery, responsible for maintaining current state One Lending end user process documentation, facilitating operational business process assessments and target state process design for new initiatives, and ensuring alignment to teammate learning resources and operating procedures.

This individual is directly involved in maintaining an inventory of all One Lending end user process documentation, including current state processes, target state processes, and continuity of standard operating procedures. This individual is encouraged to provide strategic recommendations and supporting analysis for new initiatives that impact the One Lending origination teams and underlying business processes, finding opportunities to streamline and improve business processes and driving the visibility of these opportunities to business leadership.

You are a driven and detail-oriented professional with a passion for streamlining processes and fostering collaboration across diverse teams. You excel in environments that require creative problem-solving and are motivated to establish and maintain process maps and operating procedures that drive strategic initiatives and business transformation. You bring proven experience in process design and analysis, mapping, and optimization, along with a deep understanding of process engineering principles and tools. You thrive in dynamic, fast-paced settings where you can partner with business stakeholders to uncover inefficiencies, deliver actionable insights, and support initiatives that align with organizational goals and success metrics.

What You'll Do

• Manage all current and target state business processes across the One Lending organization, by facilitating current state process review and target state process design sessions.
• Facilitate ongoing process improvement sessions to shadow teammates on the ground and accurately capture current state business process, identify and document key pain points, bottlenecks, and opportunities for improvement.
• Facilitate target state business process design sessions across the business and in partnership with the business, product, and other stakeholders to design target state business processes and inform implementation teams.
• Right size process steps to include level of effort and time allocated to inform key metrics and Global Business Analytics team.
• Identify opportunities to improve processes across the One Lending organization, and recommend process changes to drive efficiency and improve experience across the value chain.
• Support the creation of value cases for strategic initiatives tied to business process enhancements.
• Collaborate with cross-functional teams to ensure all standard operating procedures (SOPs) are accurate, up-to-date, and aligned with current state practices.
• Maintain a centralized repository for SOPs, improving usability and ensuring consistency across end-to-end processes for the entire organization.
• Continuously review and refine SOPs to ensure alignment to current processes and enhance clarity, usability, and effectiveness, driving adoption and efficiency across all business units.
• Support design of implementation plans of new initiatives ensuring impact to business process is properly vetted, minimizing risks and ensuring coordination across process engineering, technical writing, and other enabling teams.
• Track implementation progress and report back to operational leadership on risks, issues, gaps and opportunities for improvement across the business process.
• Partner closely with other enabling functions, including L&D, People Development, and Global Business Analytics to optimize operational synergy.
• Identify opportunities to improve operational efficiency, scalability, and teammate proficiency and adoption of a new process by synthesizing findings and providing recommendations to leadership.

What You'll Need

• 2 Year + of experience in Process Engineering, Operating Model design, Business Process Analytics, or a related domain
• Bachelor's degree in Engineering, Business Analytics, Information Systems, Operational Management, or another related field
• 3 years + of experience within the financial lending industry is preferred
• Proficiency using Microsoft Visio and PowerPoint for process design
• Excellent verbal and written communication skills, including the ability to explain IT concepts and technologies to business leaders, and business concepts to the Delivery staff
• Strong understanding of Process Improvement methodologies, including bottleneck and throughput analysis, and business and value case design
• A distinctive blend of business, communication, and content creation skills
• Demonstrated experience in successful time management in a hybrid work environment
• Exceptional leadership skills with the ability to develop and communicate the vision and inspire and motivate leaders and staff.
• Excellent strategic conceptual thinking, strategic planning, and execution skills.
• Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units
• Strong understanding of standard loan origination functions across lending organizations is preferred
• Ability to travel every other month for Transformation Office onsite events and working sessions