Service Center
CSCS TX
ESSENTIAL DUTIES:
- Lead process improvement initiatives to enhance efficiency, productivity, and profitability for center operations
- Analyze current processes, identify areas for optimization, and implement innovative solutions to drive continuous improvement
- Collaborate cross-functionally with strategic accounts, IT, procurement, training and quality teams to ensure seamless integration of process enhancements
- Demonstrated ability to persuade others to change existing processes and practices
- Develop and maintain standard operating procedures (SOPs) and work instructions to ensure operational consistency
- Design, run, test, and upgrade systems, tools, and processes.
- Utilize data-driven approaches to monitor key performance indicators (KPIs) and drive data-based decision-making across entire center portfolio
- Provide technical expertise and support for troubleshooting process issues and implementing corrective actions
- Lead or support capital projects related to process improvements, equipment upgrades, and capacity expansion
- Comprehends applicable health and safety requirements and regulations
- Perform other duties to meet the needs of the business.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of process design methods, tools and software
- Strong sense of owning the recommendation and implementation
- Excellent structured problem solving skill including documentation of complex data sets for actionable trends
- Ability to determine course of action based on guidelines and to modify processes and methods as needed
- High level of professionalism and interpersonal skills
- Ability to communicate in an articulate, professional manner and to tailor content to the audience.
- Ability to work independently, meet deadlines, and multi-task in a fast-paced environment while maintaining quality standards
- Excellent customer service skills with internal and external customers
- Strong computer skills in Microsoft Office
EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:
- Bachelor’s degree or equivalent combination of education, training, and experience to gain the knowledge skills and experience required for the role
- 2-5 years of experience evaluating, optimizing and designing processes
PHYSICAL REQUIREMENTS:
Position requires little to moderate physical activity. Handling of average weight objects up to 15 pounds; occasional standing or walking; frequently at a keyboard, workstation, or desk.
WORK ENVIRONMENT:
Work is typically in a normal office administrative environment involving minimal exposure to physical risks. Occasionally will work in a shop environment with exposure to fumes, airborne particles, caustic chemicals, moderate noise, and temperature fluctuations.
What We Do
As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future.
With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry.
Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program.
At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large
Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact.
Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace
