Process Design Lead

CAPCO POLAND

*We are looking for Poland based candidates*

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

Capco Poland is a leading global technology and management consultancy, dedicated to driving digital transformation across the financial services industry. Our passion lies in helping our clients navigate the complexities of the financial world, and our expertise spans banking and payments, capital markets, wealth, and asset management. We pride ourselves on maintaining a nimble, agile, and entrepreneurial culture, and we are committed to growing our business by hiring top talent.

We also are:

• Experts in banking and payments, capital markets, wealth and asset management
• Focused on maintaining our nimble, agile, and entrepreneurial culture
• Committed to growing our business and hiring the best talent to help us get there

ROLE OVERVIEW: 

This role presents an exciting opportunity to contribute to the Transformation Program, one of the largest transformation initiatives of a huge international bank. The program involves collaboration with Operations business services, IT, and other channels to design and implement innovative processes supporting the development of a new Wholesale bank.

As a Process Design Lead, you will be responsible for conducting process discovery, identifying improvement opportunities, and recommending emerging solutions to enhance efficiency and effectiveness.

KEY RESPONSIBILITIES:

• Contribute to program delivery with a focus on designing and implementing new Operations processes.
• Perform gap analysis between global standard processes and local requirements.
• Collaborate with Value Streams to design processes aligned with new technology platforms, streamlining procedures to improve operational performance.
• Analyze process requirements across global markets, ensuring alignment with regulatory compliance standards.
• Create process maps, business/functional requirements, RACI matrices, and procedure manuals.
• Facilitate stakeholder sessions to identify opportunities for improvement.
• Provide detailed requirements for the development team to support implementation.
• Deliver training to support the roll-out of new processes in Global Service Centres.
• Engage stakeholders from Business, Operations, Automation, Technology, Risk, and Process teams to review and approve process improvements.
• Support the development of a new operating model for Operations, optimizing skills, locations, capacity, and cost.
• Actively participate in governance, business, and delivery forums, reporting statuses and risks effectively.
• Coordinate with technical and operational teams for testing and implementation activities.

KEY SKILLS & QUALIFICATIONS:

• At least 5+ years in business consulting or change management, with a proven track record of delivering transformational projects.
• Ability to create effective business and functional specification documents, process flows, and identify improvement areas.
• Experience with tools like MS Visio, ARIS, Confluence, JIRA, and other business management platforms.
• Strong understanding of banking fundamentals, particularly in Payments (SEPA, cross-currency), Wholesale Credit and Trade Services, and Customer Service processes.
• Familiarity with Agile methodologies, including concepts like Scrum boards, Features, Epics, and Stories.
• Ability to identify pain points, inefficiencies, and risks, developing actionable solutions.
• A proactive learning mindset to embrace new tools and technologies while driving effective transformation.
• Excellent collaboration skills to engage with diverse teams and align goals effectively.

WHY WORTH JOINING US:

• Employment contract and/or Business to Business as you prefer
• Hybrid work
• Speaking English on daily basis, mainly in contact with foreign stakeholders and peers
• Multiple employee benefits packages (MyBenefit Cafeteria, private medical care, insurance)
• Access to 3.000+ Business Courses Platform (Udemy)
• Access to required IT equipment
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• Being part of the core squad focused on the growth of the Polish business unit
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A work culture focused on innovation and creating lasting value for our clients and employees

ONLINE RECRUITMENT PROCESS STEPS:

• Screening call with the Recruiter
• Competencies interview with Capco Hiring Manager
• Client’s interview
• Feedback/Offer

This role offers an unparalleled chance to shape the future of a global bank's operational processes while developing innovative solutions in a collaborative environment. You will have opportunities to work with high-performing teams and grow your career in one of the most dynamic sectors of the financial services industry.