Process Assurance - Vice President

Who we are looking for

State Street seeks to recruit a Technology Process Assurance Vice President to lead the enablement of process integrity for ensuring the reliability, security, and efficiency of technology-related processes across the organization. This candidate should be a proven leader who has experience in delivering outcomes with operational excellence and a focus on the customer and business needs. This candidate should have experience driving the design, implementation, and continuous improvement of IT process frameworks, with a strong emphasis on mitigating risks, enhancing security and availability, and aligning IT operations with strategic goals. The ideal candidate will bring a practical, risk-based mindset to the role, enforce accountability, and fostering a culture of operational excellence.

This role will report into the Managing Director, Technology Controls Assurance Programs.

Due to the role requirements this job needs to be performed primarily in the office with some flex work opportunities available.

This role will be primarily based in US (preferably Boston) and will consider candidates based in EMEA and APAC regions.

What you will be responsible for

Partner with the relevant functions and leaders to:

• Lead the design and creation of detailed process maps for IT operations and critical systems
• Develop standardized templates and methodologies for documenting technology processes and workflows, ensuring consistency and accessibility
• Review current standards based on authoritative sources to fulfill regulatory and client expectations
• Embed risk considerations into process maps, highlighting critical control points (e.g., privileged access, data flows) to support security and compliance efforts
• Analyze existing technology processes to identify inefficiencies, redundancies, and gaps in execution and/or risk mitigation
• Recommend process improvements to streamline IT workflows, enhance performance, and reduce operational friction
• Understand and document gaps against optimal process effectiveness and work with CIO directs to develop remediation actions or supporting strategic programs necessary to address gaps
• Partner IT, cybersecurity, and business risk leaders to ensure process maps, and related documentation, align with the broader organizational goals, compliance requirements, and risk management frameworks
• Help to build capabilities within the team to utilize available process mapping tools (e.g., Visio, ARIS) and applicable methodologies (e.g., Six Sigma, Lean)
• Manage a set of diverse, senior stakeholders to ensure prioritization of critical items against a complex agenda
• Act as a champion for process visibility and accountability across the technology organization

 What we value:

• A smart, challenging and energetic leader, with a passion and deep understanding of process and controls assurance across global organizations.
• Strong experience leading and executing technology controls assurance programs against leading risk and controls frameworks
• Expertise in process mapping tools (e.g., Visio, ARIS) and related methodologies (e.g., flowcharting)
• Ability to distill intricate IT workflows into clear, actionable maps
• Deep understanding of risk assessment methodologies, and their application within the technology risk dimension
• High intellect, decisiveness and the drive and flexibility to operate in a constant changing environment.
• Strong understanding of IT operations and system interdependencies
• Exceptional analytical and problem-solving skills, with a knack for simplifying complexity
• An exceptional understanding of standards-based program management and business analysis practices (Agile/Six-Sigma/Lean), with demonstrable skills in program and project management tools and methodologies
• Familiarity with scripting and/or automation tools (e.g., Python, PowerShell)
• Capability to initiate, plan, execute, monitor, control and close on multiple cross-organizational projects concurrently, working with multiple project teams; releases with extensive release management techniques
• Build/deliver reporting to global executives and committees, chair of the appropriate governance forums, including frequent ad hoc, short notice, and tailored reporting demands including those to our global regulators
• Focus on improvements that deliver real value without over-engineering the solution(s) 

Education & Preferred Qualifications

• Minimum of 7+ years of related experience within the financial services industry (preferred) including leading risk and controls assurance programs
• Strong understanding of process-based business management, and deep experience integrating risk and controls frameworks within business processes
• Managed cross-border teams based over multiple locations, additional points for experience with strong connectivity to the regulators
• Extensive experience working with large, complex third parties, who are critical to the success of the program
• Bachelors / master’s degree in computer science, Engineering, Accounting, or related technical field or relevant work experience.
• Exceptional communication skills and relationship management capabilities, able to communicate with all levels of the organization effectively and across Operations and Technology subject matter experts.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

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