Process Advisor

Posted 3 Days Ago
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DLF Cybercity, Gurugram, Haryana
Entry level
Fintech • Financial Services
The Role
The Process Advisor role at Barclays involves providing HR services, executing operational HR activities, managing onboarding and offboarding of employees, maintaining HR data accuracy, and addressing various HR-related queries. This position emphasizes collaboration, risk management, customer service, and adherence to bank policies.
Summary Generated by Built In

Job Description

Purpose of the role

To deliver HR services and support to Barclays colleagues, candidates, alumni and third-party vendors. 

Accountabilities

  • Delivery and execution of HR operational activities aligned with people leader and colleague journeys aligned with bank policies and regulations, including performance management, rewards, benefits and learning operations documentation, coordination, and administration.
  • On- and offboarding of new employees, (including orientation, documentation, coordination, exit interviews), knowledge transfer performance, rewards, learning operations and related administration.
  • Maintenance of colleague personal and reference data in relevant HR information systems, ensuring data accuracy and compliance with data privacy regulations, reporting and analytics.
  • Provision of guidance and support on candidate, colleague and alumni queries relating to HR policies, procedures, processes, or guidance.

Analyst Expectations

  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
  • Identify escalation of policy breaches as required.
  • Take responsibility for customer service and operational execution tasks.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
  • Work within well-defined procedures that may involve a variety of work routines.
  • Demonstrate an understanding of the procedures.
  • Evaluate and select the appropriate alternatives from defined options.
  • Make judgements based on the analysis of factual information.
  • Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Process Advisor at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

To be a successful Process Advisor you should have experience with

· Creation of complex contracts

· Coordination with Stakeholders

· Drafting & reviewing of contracts

· Contract Screening

Some other highly valued skills may include:

· Knowledge of Excel

· Knowledge on Workday

 Desirable skills/Preferred Qualifications:

· Graduate/post-graduate in any discipline

· Email writing skills

· Experience of working in BPO/KPO

· Flexibility in hours of work and ability to work changing shifts patterns

· Ability to work within deadlines/customer demand

· Familiarity with procedures, policies, products and services of a financial organization

· Good Communication skills

Location: Chennai

The Company
HQ: London
83,500 Employees
On-site Workplace

What We Do

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.

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