Privacy Operations Specialist

Job Description
Join our team as a Privacy Operation Specialist, where you will be responsible for managing and fulfilling Individual Rights Requests to ensure GDPR compliance. You'll work closely with various business areas to address privacy-related queries, enhance privacy processes, and foster a culture of data protection within the International Consumer Bank.
Job Summary
As a Privacy Operation Specialist you will be responsible for assisting the 1 st Line of Defence Privacy Team in ensuring the business is compliant with its obligations under GDPR. You will be required to work with the business to implement Data Privacy Policy and embed best practice privacy principles and behaviour into business operations. You will liaise with multiple business areas to help review and identify privacy related issues by following and improving the appropriate processes, procedures and guidelines.
Job responsibilities:

• Response and completion of Individual Rights Requests and other privacy related queries
• Ensure accurate, meaningful and timely updates of privacy request and queries.
• Assisting 1 st Line of Defence Privacy in improving privacy processes and efficiency by implementing data protection reviews and assessment.
• Analysis of privacy data to provide meaningful insights relating to emerging trends and root cause analysis and the presentation of privacy operation metrics and updates to key stakeholders in Line Of Business and wider firmwide meetings.
• Provide ongoing privacy training and awareness and develop and maintain working relationships with key stakeholders and businesses within various areas within the Firm, such as Global Data Risk Management, Privacy Legal, Privacy Compliance
• Conduct thematic analysis to identify process and control gaps - partnering with key stakeholders, leadership and project management to drive stronger customer data protections outcomes
• Ensure timely escalation of key risks and issues to management / relevant stakeholders and maintain strong controls environment by aiding in daily, weekly, and monthly reconciliations and following documented procedures

Required qualifications, capabilities, and skills:

• Highly developed analytical skills and excellent attention to detail with the ability to communicate ideas effectively
• Demonstrated ability to use sound judgment to make decisions and strong understanding of the business to anticipate Line Of Business needs and effectively exceed them
• Can work both independently and as part of a team in a dynamic environment
• Must possess the ability to meet deadlines and handle multiple priorities and projects effectively
• Quality focused approach and strong controls mind-set

Preferred qualifications, capabilities and skills:

• PC skills with emphasis on the Microsoft Office Suite of products including Excel and Power Point
• Quality focused and strong controls mind-set with prior escalation handling experience
• Strategic thinking, planning skills and ability to drive innovation
• Knowledge of current and emerging privacy laws, both domestic and globally is preferred

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About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.