Principal Technical Program Manager (Executive Director) - Payments Technology

Job Description
Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.
As a Principal Technical Program Manager in Commercial & Investment Bank's Payment Technology function, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will run strategic programs for the Middle-East Africa region and oversee Payments Investigation transformation program, a transformational program to shape the foundational structure that enables the region's Payments Technology to deliver world class platforms and services including establishing a strong technology presence in the region. In this role, you will be partnering with our Leadership team, Product Owners and Technologists around the world to create and manage best in class strategic programs. These programs and work streams will be focused on executive communications, data driven organizational decision making, perfecting processes and tooling, steering senior level governance programs, and supporting diverse cultural initiatives.
Job responsibilities

• Develop and implement strategic technology transformation programs for Payments Technology, aligning with business/organizational goals.
• Manage Middle-East Africa regional Payments technology transformation and global Payments Investigation platform transformation, inclusive of managing day to day operational strategies and optimizing existing team processes
• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration. Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks.
• Demonstrate critical thinking, creativity, communication skills, and project management experience to inspire impactful change across our organizational teams
• Prepare and deliver data-driven recommendations and supporting materials to support executive and key stakeholder decisions
• Driving synergies on current and new projects across all seniority levels and any lines of business or corporate function and if required external partners and regulators.
• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
• Guide the selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency. Champion continuous improvement by steering agile practices, identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies.
• Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies

Required qualifications, capabilities, and skills

• Formal training or certification in technology, plus Project/Program Management and 10+ years applied experience. In addition, 5+ years of experience highly collaboration with technologists to manage, anticipate and solve complex technical items.
• Experience in a COO or Chief of Staff role
• Expert knowledge in all business processes across an entire line of business, as well expertise in other lines of business and technology disciplines.
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions, along with track record for managing large and complicated technical programs requiring cross collaboration
• Experience in program/project/technology management, consulting, operations, or a combination of these
• Excellent verbal and written communication skills with the ability to collaborate and work with senior leaders. With excellent analytical skills with experience taking complex and ambiguous information and refining it into meaningful content and clear action plans
• Strong critical thinking and creative problem-solving skills (e.g., identifying trends, patterns, and root cause analysis using a diverse toolkit to address the root cause)
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments. Ability to influence, organize, collaborate and direct people across various seniorities, teams, and departments
• Commitment to diversity, ethical, accountable, and transparent leadership
• Desire to take on increasing management responsibility and target state ownership

Preferred qualifications, capabilities, and skills

• Work Experience in a global bank or financial institution with experience in data analysis and budget management
• Previous experience in Technology centric role requiring collaboration with global teams
• Nimble business mind, focused on developing creative solutions.
• Strong project-reporting skills, with focus on global and interdepartmental communications[Insert preferred qualifications, capabilities, and skills]

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.