The Job in short
As a Principal Solutions Engineer at Backbase, you’re the strategic expert who leads the most high-profile customer engagements. You’ll work closely with senior stakeholders at banks and credit unions, helping them map out their future with Backbase’s platform. Your technical depth, combined with your industry knowledge, allows you to design complex solutions that address both immediate challenges and long-term goals. You’re also a mentor—helping Senior and Junior Solutions Engineers up their game by sharing your expertise in solutioning, presentations, and handling senior-level stakeholders.
Meet the job
Are you a seasoned solutions engineer with a passion for transforming the banking landscape? Do you thrive on leading high-profile engagements with top financial institutions? If you have a proven track record in commercial or business banking and a desire to make a real impact, we want to hear from you!
Backbase is seeking a highly strategic and experienced Principal Solutions Engineer to lead our most critical customer engagements. In this role, you'll be the trusted advisor to senior stakeholders at banks and credit unions, guiding them on their digital transformation journey using the Backbase platform. Your deep technical expertise, combined with your understanding of the commercial and business banking world, will empower you to design complex solutions that address both immediate needs and long-term strategic goals. You'll also play a vital role in mentoring and developing other Solutions Engineers, sharing your expertise and fostering their growth.
How about you
- Spearhead the technical solution strategy for our largest, most complex commercial and business banking clients, aligning solutions with their unique business objectives.
- Deliver compelling, executive-level product demonstrations that showcase the transformative power of the Backbase platform.
- Confidently guide C-suite and other senior stakeholders through the technical and business advantages of Backbase, shaping their digital banking strategy.
- Masterfully navigate complex objections, leveraging your creativity, technical acumen, and commercial/business banking insights to resolve concerns and build consensus.
- Mentor and coach Senior and Junior Solutions Engineers, empowering them to excel in solutioning, presentations, and stakeholder management.
- Influence the competitive landscape for major deals, positioning Backbase as the undisputed leader in commercial and business banking solutions.
- Collaborate seamlessly with Sales, Product, and Services teams to ensure flawless customer engagements and solution delivery.
- Own the development of compelling RFPs and proposals that clearly articulate Backbase’s value proposition to senior decision-makers.
- Cultivate deep, long-term relationships with senior customer stakeholders, establishing yourself and Backbase as their trusted partners.
- Provide valuable feedback to the Product team, directly influencing the future direction of our platform based on real-world commercial and business banking needs.
- Champion innovation within the Solutions Engineering team, introducing best practices and methodologies to elevate our performance.
- Stay ahead of industry trends and market dynamics, continuously refining your approach to Solutions Engineering in the commercial and business banking sector.
What You'll Achieve Next:
- Engage in strategic planning at the highest level with C-level executives at global, multinational commercial and business banking institutions.
- Lead by example, taking ownership of our most complex, high-value deals and driving successful outcomes.
- Play a key role in shaping Backbase’s product roadmap, informed by industry trends and direct customer feedback from the commercial and business banking space.
- Establish thought leadership by representing Backbase at industry events and contributing to the broader conversation around the future of banking.
Top Skills
What We Do
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business. More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac.
Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms.
Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.
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