Principal Risk Associate- Issue & Event Management| Retail Bank

West Creek 5 (12075), United States of America, Richmond, Virginia
Principal Risk Associate- Issue & Event Management| Retail Bank
Do you like working in the spotlight? Are you ready to work on the front line of a top 10 Bank? Can you build relationships as well as develop and implement innovative solutions? As a Principal Risk Associate at Capital One you'll be responsible for working with business partners to identify and mitigate potential risks to Capital One. Principal Risk Associates at Capital One are the front line of defense to ensure our Company remains stable and profitable.
As a Principal Risk Associate at Capital One, you'll be responsible for working with business partners to identify and address potential risks to ensure business objectives are met and our company remains stable and profitable. Principal Risk Associates are curious, self-motivated professionals who are driven to leverage their excellent organizational and communication skills to create and implement innovative solutions in risk management.
In this role, you will be performing Event and Issue Management and providing risk management advisory support for two fast growing areas within Capital One: Premium Products and Experiences and Capital One Shopping. You will guide our business partners through the process of scoping breakdowns, registering breakdowns in Fuse, ensuring timely containment and recovery activities, and conducting root cause analysis. You will also provide risk advisory for the business by supporting risk assessment processes and influencing and improving controls and processes. You'll have the opportunity to drive sustainable solutions and ensure well-managed process excellence so we can deliver on promises we make to our customers. If you are a natural problem solver with a passion for collaboration who thrives in our mission to protect our customers and our brand, we need you!
Specific responsibilities include, but are not limited to:

• Manage the Event and Issue lifecycle, including timely scoping of breakdowns (anomalies) and record creation in Fuse, using established processes and standards
• Partner with VRM, Legal and Compliance partners to understand risk exposure from breakdowns to provide guidance to the business on customer recovery, containment, and remediation
• Guide business partners through root cause analysis to ensure breakdowns are fully understood and to influence sustainable containment activities to prevent similar future breakdowns
• Coordinate, influence, and negotiate priorities with partner dependencies to ensure event goals/timelines are met, escalating when appropriate
• Assist with research and problem-solving as needed to support business partners
• Proactively provide Fuse training and development for teammates and others, as necessary
• Identify and drive continuous process improvement opportunities to streamline issue/event management lifecycle
• Analyze data to proactively identify risks and trends and provide business areas with actionable insights; prepare reporting for Executive Leadership
• Support risk assessments and related activities (Process Level Assessments, Risk and Control Self-Assessments, etc.)
• Participate in risk forums and contribute to continuous improvement of risk management practices
• Support other risk management efforts as may be necessary, such as audits and regulatory exams

Qualities of a successful candidate:

• Communicative and Influential : You communicate clearly and concisely in all formats, including delivery of tough messages. You adjust your communication to your audience and are comfortable with presenting to executive leadership.
• Action-Oriented and Results-Driven : You have a desire to take action, try new things, and are comfortable exercising your judgment. You're organized, able to juggle multiple deliverables, and prioritize like a pro to deliver quality work - especially in a fast-paced, dynamic environment with frequently shifting priorities
• Curious and Analytical : You ask why, challenge the status quo, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to understand the data and signals to drive optimized solutions that are grounded in evidence.
• Up for a Challenge and Fungible : Big, undefined, unfamiliar, and complex problems will be exciting for you as you navigate the business and risk eco-systems. You have an insatiable appetite for learning, and are constantly seeking out new challenges.
• Collaborative and Team-Oriented : You proactively seek to build strong, positive relationships with key stakeholders at all levels to manage, inform, and influence outcomes. You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 2 years of experience in process management, project management, or risk management

Preferred Qualifications:

• 3+ years of operations, compliance, audit, or risk management experience
• Experience as a Risk Event and Issue Manager
• Experience using spreadsheets to analyze data and drive reporting
• Experience using Fuse or other Governance, Risk, and Compliance software tools
• Lean, Agile, Six Sigma, Business Process Management or Project Management Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).