Principal Project Manager (IT Controls & Communications)

West Creek 4 (12074), United States of America, Richmond, Virginia
Principal Project Manager (IT Controls & Communications)
At Capital One, we're building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation.
As a Principal Associate Process Manager supporting the Tech Controls Automation and Monitoring team within AX Risk & Controls, you will join a smart, talented team responsible for driving essential initiatives across our Technology controls and automation programs. In this role, you will be instrumental in advancing our Technology controls automation strategy and enhancing key processes. As a key contributor, you will help to design, implement and oversee multi-year projects focused on strengthening control resilience, sustainability, and improving operational efficiency across Tech divisions. The ideal candidate will bring extensive expertise in process management and project leadership, especially within technology or risk management functions, to steer complex initiatives that align with our strategic objectives.
Your responsibilities will include designing streamlined workflows, establishing efficient reporting protocols, and creating communication structures to foster cross-functional collaboration. Exceptional communication skills are a must, as you'll be crafting impactful presentations, managing regular executive-level reporting, and ensuring alignment on key objectives across divisions. This position offers a unique opportunity to make a significant impact by influencing strategic decisions, developing innovative solutions, and setting a high standard for project and process execution across the organization.
A qualified candidate will have:

• Excellent communication skills with a track record of developing influential presentations and materials for senior audiences
• Strong analytical and problem-solving abilities, with a proactive approach to process improvement and optimization
• Ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities
• Proven ability to manage and prioritize multiple high-impact projects with competing deadlines
• Expertise in developing and implementing scalable processes that drive efficiency and effectiveness
• Experience with data visualization tools (e.g., Tableau, Power BI) to create insightful executive-level dashboards and reports
• Knowledge of risk management and controls frameworks, including automation principles and best practices
• High attention to detail and commitment to accuracy in reporting and documentation
• Ability to navigate complex organizational structures and build productive relationships across divisions
• Experience working with process improvement methodologies (e.g., Lean, Six Sigma) is a plus
• Familiarity with project management software (e.g., JIRA) and collaboration tools (e.g., Confluence)
• Strong strategic thinking skills with a focus on aligning processes with organizational goals and objectives
• Excellent written and verbal communication skills, including the ability to communicate complex ideas clearly and effectively
• Ability to anticipate risks and proactively develop contingency plans to ensure project success

General Responsibilities:

• Execute multi-year programs focused on improving tech control effectiveness, automation and monitoring
• Develop and implement project plans for initiatives such as the Metadata Refresh and Ineffective Controls Reporting
• Continuously assess and refine control processes to drive operational efficiency and sustainability
• Oversee monthly and quarterly executive reporting for control health and effectiveness, including creating strategic presentations and dashboards for senior leaders
• Establish efficient reporting protocols and action tracking, with a focus on clarity, transparency, and timeliness in delivering insights and updates
• Partner cross-functionally with divisions to ensure alignment on control objectives and automation goals
• Facilitate effective communication with senior leaders to secure buy-in and support for key projects
• Develop impactful communication materials that clearly convey complex information to a range of audiences
• Spearhead initiatives to improve control processes, increase automation, and ensure the sustainability of control functions

Basic Qualifications:

• At least 5 Years Project Management experience
• At least 2 years of Risk Management experience
• At least 1 year of experience in Google Suites

Preferred Qualifications:

• Bachelor's Degree or military experience
• Six Sigma, Business Process Management, or Project Management certification
• 4+ years of Process Management experience
• 1+ years of experience working with Product and Technology teams
• Business Management Process Notation Certification
• AWS Cloud Practitioner Certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).