Principal, Product - Courier

Welcome to the world of Mrsool! 🌍✨ Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store. 🌟📲

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. 🌐📦 This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are. 🚗🛵

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. 😋🎁 We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button. 💪💫

The Job in a Nutshell💡

We are looking for a principal/Senior Product Manager to join our tech teams and help create an amazing customer delivery experience focusing on dispatching algorithm. Which defines who, when and how orders are going to be assigned to couriers which has a direct impact on the business and especially delivery-time, couriers utilization rate and logistics cost per order which contribute to the company’s profitability metric beside giving a good experience to buyers, couriers and partners. This role heavily relies on data, optimization and geo-graphical analysis.

The PM role at Mrsool has an extremely high social and business impact, and like any such role, it’s naturally gratifying and fulfilling from a career growth perspective but also comes with large responsibilities. As a customer-centric PM, you will develop features that solve real problems and generate business impact, whilst partnering up with stakeholders such as engineering, design, operations and executive management. 

The wide customer base for this product portfolio (real-life users, riders, restaurants, other engineering teams) means this role will expose you to a wide range of related topics, almost all of them of critical importance to the business.

Working with your own team, but often in collaboration with other tech teams, you will serve as an internal/external liaison between engineering, design, operations, and executive management, building tech solutions that power products which in turn serve millions of customers. 

What You Will Do💡

• Create a compelling vision, mission, and roadmap for the product that energizes and builds momentum within your team.
• Identify, conceptualize and develop new features and products that deliver clear business impact. Do it in a customer-oriented way, with quality in mind, and prioritise what’s best for the company based on specific goals and impact.
• Be a leader in championing your product across all stakeholders, internal and external, including regional country teams, marketing etc.
• Develop, lead and implement projects such as company-wide go-to-market plans. Ensure timely delivery of projects in collaboration with other departments and functions.
• Communicate effectively with key stakeholders, uncovering problem spaces on the ground and informing new product features that solve for local users and local businesses. 
• Work collaboratively with business stakeholders, assisting and troubleshooting to ensure that products are competitive and marketable.
• Collaborate with the engineers and designers, and other colleagues sharing knowledge on product developments and issues, to discuss and implement effective solutions for the team.
• Perform A/B testing working with product analysts and data scientists to validate and iterate product increments that demonstrate customer and business value.
• Gather and use quantitative and qualitative data, creating hypotheses and making informed product decisions, testing assumptions early to reduce risk up-front. Conducting/facilitating market and competitor research with adjacent functions (e.g. design, ops etc.)
• Coach and mentor other Product Managers to enhance their professional growth and skill sets, fostering a culture of continuous learning and improvement within the product team. Guide them in mastering product management techniques, from ideation to execution, and encourage critical thinking and innovative problem-solving approaches. Facilitate workshops and training sessions to share best practices and industry insights, aiming to elevate the team's expertise and alignment with strategic goals.

• Minimum of 7 years of prior experience working in a PM/ Sr PM role 
• Previous experience in conceptualizing B2C product solutions, engaging with business stakeholders.
• Proven experience in working on mobile-first experiences with Android or iOS engineers.
• Ability to get hands-on in a complex operational environment, to manage and close the loop on multiple concurring tasks - all whilst building healthy relationships with stakeholders.
• Ability to prioritize the highest impact projects, break them down into milestones to test key assumptions, develop hypotheses through fast experimentation, and pivot based on experiment learnings.
• Experience with Lean and Agile methodologies and processes (e.g. sprints, kanban etc.)
• Data-driven and impact-oriented; comfortable in analysing, reporting and efficiently formulating insights from quantitative and qualitative data.
• Proven experience in developing and maintaining good relationships with key stakeholders, partners and executive management.
• T-shaped leadership: ability to go down to the lowest level of detail on key initiatives, as well as clearly communicating the progress and vision to the leadership team.
• Knowledge of design thinking methodologies to create outstanding user experiences with the help of UX or product designers.
• Strong ownership mindset and high operational efficiency, with the ability to manage multiple projects with low context-switching costs
• Highly effective written & spoken communication skills, and the ability to convey a succinct message to cross functional partners and leadership teams.
• BSc or MSc degree (or equivalent)

Who Will Excel❓

• Bonus if within the mobility or geo-mapping industries.
• Data Science Experience/Degree 
• Hands on dispatching algorithms experience

• We foster an inclusive and diverse environment that values innovation and offers flexibility, whether you prefer remote, in-office, or hybrid work arrangements.
• Our compensation packages are competitive, featuring potential share options.
• We are committed to your personal growth, providing regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
• You'll benefit from autonomy, mentorship, and ambitious goals that pave the way for both your success and the company's growth.