Principal Process Manager

314 Main Street (21020), United States of America, Cambridge, Massachusetts
Principal Process Manager
Do you have a passion for technology, influencing at all levels, and leading strategic change for the better? If so, we have an exciting opportunity as a Process Manager at Capital One. Our team is fast paced and composed of motivated professionals who love helping people and teams get things done. We are seeking a person who is highly organized and results-focused who will enable continued delivery on some of our technology organization's top priorities. The ideal candidate will have experience with problem solving, critical thinking, team engagement, and exceptional written and verbal communication skills.
The Chief of Staff office provides the essential support for our teams and leaders to help enable strong associate engagement and efficiency. In this role you will support our Capital One Boston associates along with those associates in other locations within Finance Tech.
Who You Are:

• You exhibit strong influencing skills and can effectively drive project efforts to successful outcomes
• You are a collaborator. You have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders
• You can manage and navigate loosely defined problems and rapidly evolving requirements
• You have a deep appreciation for creating a culture of connectivity and inclusion

What You'll Own:

• You will assist the Capital One Site Executive and Finance Tech senior leadership teams in building strong associate engagement
• You will impact results by maneuvering through appropriate formal and informal organization channels (such as slack and email), connecting associates across all levels of the organization and across divisions
• You will assist in establishment and tracking of engagement events, fun events, and other programs
• You will assist with the execution of an Associate Development framework, with a long term focus on talent and skill development for all associates within the organization
• You will champion employee engagement and diversity consistent with the team's efforts to mature our understanding and actions including opening pathways in order to increase the diversity of the team
• You will leverage problem solving and influencing skills to ensure project plans deliver on schedule
• Identify opportunities within the organization where processes can be streamlined, automated, or improved
• Support teams with key department wide efforts and communications

Basic Qualifications:

• Bachelor's Degree
• At least 3 years of experience in Process, Project, or Program Management
• At least 1 year of Continual Improvement experience

Preferred Qualifications:

• 4+ years of Process Management experience
• 1+ years of experience working with Product and Technology teams
• Process Management training and certifications (Lean, Six Sigma)

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).