Principal Engineer, SRE
Location - Bangalore
About Circles
Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.
Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.
Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.
We are backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund – renowned backers of industry-shaking innovators.
About this role
- This role would report to leader in Platform Engineering & Site Reliability Engineering
- Builds resilient cloud systems, automates operations, and ensures high reliability through robust monitoring and performance optimization
- Leading incident response and fostering a collaborative SRE culture. They drive team evolution and proactively prevent issues to maintain optimal service levels.
What you'll do
- Architect and implement highly available, fault-tolerant applications and infrastructure, leveraging cloud-native technologies.
- Establish robust monitoring, logging, and alerting systems for proactive issue detection and resolution.
- Automate infrastructure management, deployment, and provisioning to enhance efficiency and consistency.
- Identify and resolve performance bottlenecks, define and measure SLOs/SLIs to maintain high service reliability.
- Manage incident response, conduct post-incident reviews, and implement preventative measures.
- Mentor engineers and drive the evolution of teams towards a modern, collaborative SRE culture.
What we are looking for
- 14+ years experience with a majority of at least 6 years in Site reliability Engineering telco domain; experience in end-to-end observability
- Ensure the high availability and resilience of business-critical applications by implementing SRE best practices.
- Design and maintain comprehensive monitoring, logging, and alerting solutions using tools like Prometheus, Grafana, New Relic, Dynatrace
- Lead incident response, root cause analysis (RCA), and post-mortems to drive continuous improvement.
- Conduct performance tuning, capacity planning, and load testing to improve system efficiency.
- Develop and maintain automated deployment pipelines using Terraform, Ansible, Helm, and Kubernetes.
- Collaborate with development and operations teams to streamline continuous integration and delivery.
- Work across AWS, OCI, or GCP environments, ensuring cloud-native and hybrid architectures are optimized.
- Work closely with development, security, and operations teams to drive a culture of reliability and mentor junior engineers
- Hands-on experience and strong understanding of the technical aspects of product development - experience with project management tools such as JIRA is essential
- Outstanding analytical and problem-solving skills
Top Skills
What We Do
Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, empowering telco operators launch and operate successful digital brands. Today, Circles is partnering operators in 14 countries with the mission to deliver delightful digital experiences to millions of people through our businesses. With Circles.Life, our digital lifestyle brand, we empower and delight customers across the world by offering digital experiences that go beyond traditional telco services. With Circles X, our digital telco technology empowers operators to launch digital telco brands from anywhere in the world. Built for operators by an operator, Circles X powers both Circles.Life and our partner operators’ digital telco brands. Circles is backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund – renowned institutions with a track record of backing industry-shaking innovators. To learn more, visit www.circles.co.
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