Principal Dynamics Technical Consultant - D365 Customer Engagement

Company Description

At Telefónica Tech (part of the Telefónica Group) we believe in building a better world through secure digital enablement, focusing on empowering organisations through every stage of their digital journey, and solving their most complex business challenges with our comprehensive suite of technology solutions across Data & AI, Cyber Security, Cloud, Business Applications, and Modern Workplace.

Telefónica Tech, Business Applications is proud to be a member of the Microsoft Inner Circle placing the organisation in the top 1% of partners across the globe. As a Microsoft partner, we have many years of experience implementing and supporting several Microsoft solutions, working across Customer Service, ERP, CRM, and productivity tools to transform businesses.

Our people, with deep-rooted expertise and specialist knowledge, are the driving force behind our end-to-end solutions, which are also backed by our enduring global legacy and advanced capabilities. This combination puts us in a unique position to meet the evolving needs of our customers and guide them confidently through their digital transformation, as a trusted partner.

With expertise across four practices, Financial Services, Retail and Manufacturing, Public Sector, and Professional Services, Telefónica Tech, Business Applications is at the forefront of driving impactful change.

Job Description

Position Highlights:

• Role: Principal Dynamics Technologist - CE – Professional Services
• Locations: Offices including Glasgow, London, Aberdeen and Manchester. The role can be based in any of the above locations.
• Work Arrangement: Hybrid home office working ensuring flexibility.
• Annual Leave: Enjoy 34 days of annual leave, with options to buy and sell more.
• Learning & Development: Invest in your growth with guaranteed learning and development opportunities.
• Health & Wellbeing: Benefit from private medical coverage, permanent health insurance, and more.
• Financial Security: Secure your future with life insurance and critical illness cover.
• Financial Benefits: 6.5% contributory pension.

Your Role

As a Principal Dynamics Technologist, you'll be at the forefront of our Business Applications pillar, leveraging your deep Dynamics knowledge and expertise to drive high-profile D365 projects.

Your responsibilities will include:

• To be a member of the Technical Design Authority
• To have strong customer engagement & Solution Design skills
• Be a design owner
• Be a technical leader/mentor across the team

• Provides others with a clear direction and delegates work appropriately. Fairly motivates, empowers, manages and mentors across the team
• Can establish good relationships with customers and staff quickly and easily
• Embraces digital technology to achieve work objectives
• Demonstrates solid understanding of architectural principles and delivery methodologies
• Demonstrates a deep understanding of MS Dynamics and relevant Azure technologies
• Makes rational judgements from the available information and analysis
• Produces workable solutions to a wide range of problems
• Plans activities and projects well in advance and takes account of possible changing circumstances
• Identifies developmental strategies needed to achieve career goals and makes use of developmental or training opportunities
• Seeks progression to roles of increased responsibility and influence
• Monitors and maintains quality and productivity

Qualifications

Desired Skills and Experience:

We're seeking a passionate team player with the following experience:

• Dynamics 365 Accreditations
• C#, ASP.Net, JSon
• Enterprise CRM experience
• Solid experience in delivering multiple complex projects
• Customer engagement and management experience
• Experience of the Professional Services sector is highly desirable
• Strong written, verbal, and oral communication skills including proposal and RFI / RFP experience.

Additional Information

At Telefonica Tech, we believe, inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong. 

We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.