Principal Dynamics CE Consultant - Public Sector

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Business Applications, Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

Job Description

Are you ready to drive digital transformation in an exciting and innovative environment?

Business Applications is dedicated to helping organisations revolutionise their services through digital channels, resulting in cost savings, streamlined processes, and enhanced customer engagement. As a five-time Microsoft Inner Circle member for Business Applications, we're committed to guiding government, non-profit, and industry entities on their digital transformation journey using Microsoft technologies.

With expertise across four practices, Financial Services, Retail and Manufacturing, Public Sector, and Professional Services, Telefonica Tech is at the forefront of driving impactful change.

Job Description

At Telefonica Tech, you'll be part of a vibrant team that's changing the landscape of digital transformation. As a Principal Dynamics CE Consultant, you’ll work on significant projects and initiatives within our Public Sector practice. Your expertise and insights will shape the future of our Enterprise Applications vision, contributing to our growth while enjoying the freedom to make key decisions in a dynamic entrepreneurial setting. We hold ourselves to high standards while fostering a flexible work environment and a healthy work-life balance.

Position Highlights:

• Role: Principal Dynamics CE Consultant – Public Sector
• Locations: Offices including Glasgow, Aberdeen, Manchester, and London.
• Work Arrangement: Hybrid ensuring flexibility.
• Annual Leave: Enjoy 34 days of annual leave, with options to buy and sell more.
• Learning & Development: Invest in your growth with guaranteed learning and development opportunities.
• Health & Wellbeing: Benefit from private medical coverage, permanent health insurance, and more.
• Financial Security: Secure your future with life insurance and critical illness cover.
• Financial Benefits: 6.5% contributory pension.
• Innovative Culture: Thrive in a relaxed yet high-achieving work environment.

Your Role

As a Principal Dynamics CE Consultant, you'll be at the forefront of our Enterprise Applications pillar, leveraging your deep Dynamics knowledge and expertise to drive high-profile D365 projects.

Your responsibilities will include:

• Advise and inspire customers on how to achieve maximum business benefits from their new system.
• Lead a delivery team on Dynamics 365 projects. Progresses the objectives & processes, making contributions to supporting business functions.
• Work with customers to understand and define their business process to configure their Dynamics CRM/D365 system.
• Assist with configuration tasks, data migration and end-to-end testing.
• Provide end-user training courses and ad-hoc coaching.
• Design and test customisations to the Dynamics 365 Customer Engagement/Power Platform system.
• Participate in go-live stages of projects.
• Push projects along through daily communications with the customer and/or project manager.
• Carry out pre-sales engagements, building a comprehensive understanding of customer requirements and business challenges, building and delivering demonstrations of solutions. 

Qualifications

You will have excellent analytical, problem solving and communication skills as well as the ability to work both autonomously and as part of a team, delivering a wide range of services to our customers.

Desired Skills and Experience:

• Significant experience with Power Platform, Model-Driven Apps, Dataverse and legacy Microsoft Dynamics CRM systems such as, CRM2011, CRM2013, CRM2015, CRM2016, CRMOnline.
• Customer facing and stakeholder management; 
• Facilitating customer meetings; 
• Designing solutions; 
• Experience within the Public Sector Industry 
• Creating documentation. 
• Communication (written and verbal)
• Design and delivery functional elements, e.g. customise and configure without code
• Testing and validation of solutions.

Additional Information

At Telefonica Tech, we believe, inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong. 

We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.