Principal Customer Solutions Specialist【東京】

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

JOB TITLE:              Principal Customer Solutions Specialist           

DEPARTMENT:       Enterprise Accounts & Commercial Strategy                  

CONTEXT

Enterprise Accounts is a newly established function in the Global Regions of Medtronic. Enterprise Accounts & Commercial Strategy (EA&CS) leads initiatives to build enterprise-driven strategic accounts management framework and put it into operation in Japan. As an integral part of the strategic accounts management in Japan, we intend to partner with hospital management teams and payers to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and optimize operations.

MAIN PURPOSE OF JOB

The Principal Customer Solutions Specialist will report into the Senior Director of Enterprise Accounts & Channel Management. This position will play an instrumental role in offering and implementing Medtronic ‘‘Beyond Product’’ Solutions (BPS) for strategic accounts to create critical relationship with the accounts and drive mutual business growth. The position will also play a key role in designing the enterprise-driven strategic account management framework and building capabilities in the organization to put it into operation. 

As Principal Customer Solutions Specialist, you will connect with experts in the Global Regions to understand specific BPS to become capable of promoting and localizing the solutions as well as leading the implementation projects at client hospitals in Japan. You will also partner with client hospital stakeholders in the promotion and implementation projects to understand and analyze their most pressing business problems addressable by our solutions, define how our solutions will help the clients address the problems and develop and execute implementation project plan accordingly to deliver high value services for the clients.

MAIN JOB DUTIES/RESPONSIBILITIES

Main job duties / responsibilities are:

• Connect with experts in the Global Regions to be capable of promoting and implementing ‘‘beyond product’’ solutions in Japan
• Partner with client hospital stakeholders to understand and analyze their business problems, define how our solutions will help them address the problems and influence them by developing well-articulated situation analysis and business cases for change
• Develop implementation project plans and lead execution of the plans at client hospitals
• Capture learning and best-practices through promotion and implementation experiences in Japan and from colleagues in the Global Regions to create and update playbook and toolbox
• Collaborate with colleagues in Japan and the Global Regions to plan and build readiness for adding new ‘‘beyond product’’ solutions in the Japanese solutions portfolio
• Design the enterprise-driven strategic account management framework and build capabilities in the organization to put it into operation
• Lead and deliver other EA & CS projects as mutually agreed with the direct manager

Key areas of expertise are:

• Consultancy expertise
• Strategic planning expertise
• Project management skills
• Relationship building / customer engagement skills
• Change management skills
• Healthcare expertise

JOB QUALIFICATIONS

• Bachelor’s Degree in relevant discipline
• MBA or Master’s Degree in project management or hospital management advantageous
• Experience in consulting
• Experience in strategic planning
• Experience in project management
• Experience of leading smaller projects or a workstream in larger projects
  (Experience of leading bigger projects and managing a smaller account independently advantageous)
• Fluent in English and Japanese (discussions in both languages will regularly occur)

JOB EXPERIENCE

• Minimum 5 years of consulting experience or consultative selling experience in medical device or healthcare industry (consulting for hospital experience advantageous)
• Sales and Marketing experience in medical device/ healthcare industry is preferrable

SKILLS/COMPETENCIES

• Work in teams as well as independently with limited supervision
• Strong analytical and planning skills
• Strong and demonstrable project management skills: planning & coordinating, communicating & influencing, relationship building, achieving milestones, resolving issues and managing risks
• Strong presentation and communication skills in Japanese and English
• Excellent partnering and collaboration skills (team-player)
• Customer- and Business-focus and understanding

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here