Principal Cloud Reliability Engineer

Director & Reliability Engineering - IE06IE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

The Hartford’s Cloud Services team is seeking an experienced and highly motivated principal engineer who will be responsible for driving Reliability Engineering for multiple cloud services.  The principal engineer will be responsible for building, optimizing, and maintaining the cloud automation capabilities to enable infrastructure provisioning, application availability, testing, quality, application deployment, resiliency, recovery, and efficiency of IT applications and platforms.

The principal engineer will also ensure the implementation of IT Security and service hardening requirements. Key measures of success will include service reliability (such as availability, latency, quality), as well as technical debt reduction and cost efficiency.

This role will have a Hybrid work schedule, with the expectation of working in an office (Hartford, CT or Charlotte, NC) 3 days a week.  Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

Responsibilities

• Responsible for building reliability engineering, automation, and quality capabilities across 200+ infra services across our Cloud transformation landscape.
• Accountable for supporting Operations, RE, DevSecOps, Quality, and Middleware technologies.
• Build tools and capabilities needed by our software engineering teams to optimize development by providing a level of advancement in technology and achievement of efficiency for application teams.
• Building an engineering culture with automation across our technology stack and application footprints across traditional and modern architectures resulting in enhanced developer experience and overall IT Productivity improvements.  
• Support enterprise needs on cloud with improvements in Performance, Scalability, Resiliency, Reliability, Stability, Observability, Security, etc.. delivering on end user requirements, and continuously evolving and modernizing available services to improve developer productivity, automation, quality, and optimize operational cost.
• Achieve annual Cloud optimization targets and not to exceed Error Budgets.
• Help enable support functions to “shift left”, from Infrastructure to the application teams.
• Market research on emerging trends for technology enablers in the field. Information protection and secure development practices.
• Lead transformational change management by championing the adoption of automation capabilities built and foster a culture of continuous learning and improvement mindset for the organization.

Qualifications

• 8+ years of technical experience, engineering, application management and operations roles with a demonstrated track record of technical innovation and experience leading technically diverse teams.
• Strong cloud engineering mindset with cloud experience across public cloud providers and the technologies most frequently used in engineering and managing highly reliable and automated technology environments.
• Demonstrated ability to own, transform, mature, and deliver reliability engineering tools and capabilities.
• Strong knowledge and experience with cloud product management, cloud engineering, and Agile principles.
• Strong Experience with automation tools such as Ansible and Terraform
• Experience with Performance and Observability tools such as Dynatrace, Splunk, CloudWatch, Cloud Trail, and related tools.
• Experience with continuous integration and DevOps methodologies, preferred tools such as GitHub, Rally, SonarQube etc..
• Strong solution engineering orientation to enable expedient troubleshooting, issue-resolution and root-cause removal.
• Proven execution/delivery running and maintaining cloud-based and on prem automation tools and services across various service delivery models.
• Demonstrated ability to act as a strategic thought leader and be seen as a credible business partner by peers, exceptional critical thinking and problem solving skills.
• Master of Science in Computer Science or related field preferred.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$163,040 - $244,560

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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