Principal Associate, Project Management

Principal Associate, Project Management
Principal Associate, Project Management
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We're succeeding because they're succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we're on a quest to change banking for good.
We're currently seeking a Project Manager to join our Experience Design, Research & Design Operations team. As a Principal Associate Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects.
If you are eager to work with smart, creative, talented people who will challenge you to excel, this might be the role for you!
Role Expectations
As a Project Manager on Capital One's Research & Design Operations team, you'll be part of an operations team supporting the governance and oversight of our critical business process for conducting human-centered research. Our team's mission is to optimize the value of XD Research through scalable, efficient, and well-managed Operations. In this exciting role, your skills and attention to detail are needed to support the management of 3rd party vendors in order to enable Experience Design's research and design practice.
You will use your expertise to create, manage and execute vendor management plans to ensure delivery. You will leverage your problem-solving skills to implement and improve contractual controls and governance processes in order to ensure accuracy and vendor compliance.
You are a true collaborator with one's own team as well as across the organization and cross-functional partners and stakeholders.
General Responsibilities:

• Manage vendor relationships and licenses, implementing improved vendor management processes for the Research Operations and XD Tools team
• Conduct contract renewals, with usage and budget review/monitoring
• Establish, monitor, and present Third-Party Key Performance Indicators (KPIs) and other relevant reporting to ensure business needs are met.
• Monitor vendor product roadmaps, coordinating closely with XD Tool team for updates and feature rollouts
• Partner on RFP/RFI engagements for onboarding new vendors for participant recruiting, research, and other capabilities
• Collaborate/partner cross-functionally with Enterprise Supplier Management, Technology, business stakeholders, and others to provide strategic and tactical support.
• Identify ways to improve and streamline business process
• Build strong relationships with key stakeholders, internal partners and vendors to ensure expectation understanding and alignment.
• Ensure controls and governance processes are properly documented and maintained.
• Support monthly reporting and analysis presentations (e.g. MBR) and other ad-hoc requests
• Participate and contribute to larger organization meetings, summits, etc.
• Ad-hoc requests and special projects.

Here are some of the expected competencies for this role:
Project Management Expertise: Foundational knowledge and proficiency in executing all phases of the project management life cycle.
Problem-Solving: Deals with ambiguous situations and can provide a sense of clarity to drive toward a solution. Identifies gaps and seeks to solve them with subject matter experts.
Judgment & Results Focus : Owns & effectively manages their team priorities or objectives end to end with limited guidance and appropriate usage of escalation, prioritization & autonomy. Proactively adapts performance and delivery according to needed trade-offs or additional/ changing business context. Builds sustainable processes & is well managed in all aspects
Communication: Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.
Basic Qualifications

• Bachelor's degree or Military experience
• At least 2 Years of Project Management
• At least 1 year of Vendor Management experience
• Ability to multi-task across multiple pieces of business and meet tight deadlines in a fast-paced, ever-changing environment
• Collaborative and team-oriented with strong interpersonal and communication skills

Preferred Qualifications

• At least 3 years of Project Management experience
• At least 2 years of vendor management experience
• Strong communication and collaboration skills
• Strong problem solving and influencing skills
• PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $117,300 - $133,900 for Principal Project Manager
New York, NY: $128,000 - $146,100 for Principal Project Manager
Richmond, VA: $106,700 - $121,700 for Principal Project Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).