Principal Associate, Enterprise Workfront Junior Group Administrator

Principal Associate, Enterprise Workfront Junior Group Administrator
Principal Associate, Enterprise Workfront Junior Group Administrator
Job Posting Overview
Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for.
How our hybrid model works
This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise-wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.
Role Summary
Capital One, a Fortune Magazine "100 Best Companies to Work For," is transforming their marketing operations and is seeking a Workfront Junior Group Administrator with Adobe Workfront administration experience. Capital One is revolutionizing Marketing Operations to be a catalyst, enabling business teams to achieve their goals through marketing software and automation capabilities supported by well managed delivery processes. As a Workfront Junior Group Administrator, your primary responsibility will be supporting Workfront users across the Capital One's Card Business Marketing Operations team. You will provide support for user management, training, develop meaningful reporting, manage group-specific forms and workflows, and support enhancements or advance utilization of Workfront. This role will sit within the Enterprise Workfront team but will work closely with the existing Senior Group Administrator for Capital One's Card business.
Responsibilities
Workfront Jr Group System Administration and Management

• Execute user licenses for designated group to ensure correct alignment of associate to Workfront license type based on system access and functionality needs
• Provision, edit, and deactivate users
• Create and update project templates, custom forms, and other Workfront objects for respective group

• Assists with systems builds, configurations and development/automation tasks for system enhancements
• Support regular audits on group utilization and data to increase system quality, resolve inconsistencies and correct workflow and/or system integration processes
• Audit system use and execute clean-up activities for assigned group to ensure platform hygiene
• Support enterprise-wide and Card-specific governance activities
• Provides direction to Workfront team SMEs on basic administration of the application

Workfront Reporting: Creating visibility and understanding of the work and resource utilization

• Builds reports and dashboards to assist in user workflow, portfolio/program/projects, channel deliverables, project types and resource management
• Review and audit existing reports to ensure data integrity and identify user training needs
• Performs statistical analysis on gathered data, running queries and making recommendations

Workfront System Training & Support: Providing group end user training and support to solidify team understanding and further system utilization

• Supports the creation of training materials - including but not limited to: training presentations, QRGs (Quick Reference Guides), Job Aids and training videos
• Assisting new associates to the group with their onboarding within the team to ensure familiarity with the Workfront system and understanding of role-specific responsibilities within the system
• Answering user questions and troubleshooting user issues via slack, email, and Workfront Support Requests
• Hosting recurring office hours with users for troubleshooting and knowledge sharing
• Logging, documenting, and escalating recurring issues to the Enterprise Workfront team for resolution

Basic Qualifications

• Bachelor's Degree or Military experience
• At least 2 years of experience as an Adobe Workfront Group Administrator
• Adobe Workfront Core Developer - Professional certification

Preferred Qualifications

• Workfront administration within a Financial Services corporation
• Experience implementing Workfront for a new organization
• Experience working in marketing as a discipline

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $106,700 - $121,700 for Principal Project Manager
McLean, VA: $117,300 - $133,900 for Principal Project Manager
New York, NY: $128,000 - $146,100 for Principal Project Manager
Richmond, VA: $106,700 - $121,700 for Principal Project Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).