Prime Finance - Prime Client Operations

Posted 14 Days Ago
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Buenos Aires, Ciudad Autónoma de Buenos Aires
Entry level
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
The role in Prime Finance involves managing client operations, addressing client inquiries, and ensuring timely completion of trade bookings and settlements. The candidate will perform root cause analysis to enhance operational efficiency and boost client satisfaction while adhering to daily workflow queues. Client service expertise and effective communication are paramount in this client-facing position.
Summary Generated by Built In

Job Description
The Prime Finance Middle Office Department is responsible for ensuring all aspects of operations for global clients are completed on time, exceptions and client inquiries are resolved and provide subject matter expertise to the clients. This would be a cross product client facing role that requires extensive client interaction & communication and working with various global internal teams as required. The candidate will be expected to hone and utilize their communication skills to effectively work through tasks of varying difficulty with external and internal stakeholders.
Key Responsibilities Include

  • Point of contact for Clients on all operational issues including: trade bookings, settlement exception, documentation, audit, technology, account set up and legal documentation, client reporting resolving client inquiries timely
  • Support of clients trading Equities and Fixed Income in local and global markets
  • Perform root cause analysis for their respective clients to increase STP and reduce client inquiries and partner with client service teams to help change client behavior where required to remove manual processes.
  • High level of client service focus and Responsible for understanding \"end to end\" system processing and the \"transaction cycle\"
  • Monitoring & Adhere to daily work flow queues and ensure work is completed daily and all day to day queries dealt with within required SLAs and escalate issues to the team leader.
  • Provide operations subject matter expertise and value added services to clients where required.


Qualifications

  • Excellent communication and interpersonal skills both in English and Spanish
  • Bachelor degree required
  • Ability to work under pressure, prioritizing tasks according to risk and client profile
  • Ability to drive and manage global initiatives and projects driven by the business, industry or operations
  • Creative problem solving with a focus on improving / maintaining client relationships
  • Exceptional attention to detail
  • Equity and Fixed income knowledge is a plus
  • Must have strong PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solutions where creative and strategic thinking is required


About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Top Skills

Excel

What the Team is Saying

Nick S.
Lupe C.
Edwin T.
Dawn T.
Meng M.
The Company
HQ: New York, NY
289,097 Employees
Hybrid Workplace
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.

Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.

Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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