Premium Relationship Manager

Who we are: Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community. 
During the course of a glittering history spanning three centuries, the Club has been shaped and guided by its aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough. 

One of only three clubs to have been a founder member of both the Football League and Premier League, Everton has played more games in English football's top flight than any other club. 

While rightly proud of our rich past, and Goodison Park, our home of more than 130 years, we are now setting our sights on an exciting future at a state-of-the-art new stadium opening in summer 2025. 
In doing so, we remain committed to developing and supporting teams across our Men’s, Women’s and Academy set-ups that inspire and continue to compete at the highest level of the game.       
About the opportunity: At Everton Football Club, we are currently embarking on one of the most significant and exciting chapters in our history. 
As we prepare for the imminent move from Goodison Park, our home of 133 years, to a world-class new stadium on the banks of the iconic River Mersey, we are searching for a Premium Relationship Manager to join our Premium Experiences – Bars, Restaurant & Experiences team.

The successful candidate will help us as we endeavour to capitalise on the new revenue growth opportunities a 53,000- capacity sports and entertainment destination provides.

As Premium Relationship Manager, guiding new processes, engaging with a blend of new and established premium members, while striving to enhance the overall membership experiences will be key to success in this role.  

Using your passion for understanding clients’ needs you will manage the Clubs relationship with an assigned number of business and consumer accounts across the seasonal premium membership base, prior to new stadium move and throughout the seasons included in the multi-year term agreements. 

    
Who we’re looking for: We are looking for individuals with exceptional customer service and communication skills and who are confident within a client facing role, who thrives across both live event and also office environments with the ability to manage new and established members. 

What ‘s essential is that you can demonstrate a solution focused mindset with a passion to exceed members expectations of our new stadium home. 

Other key experience we are looking for includes:   

• Ability to proactively identify membership development opportunities and strategies 

• Lead and manage other team members (where relevant) 

• Supports digital processes and analyse member data presented within CRM systems 

• Ability to plan and manage multiple projects to deliver results in agreed timescales 

• Experience of managing accounts and relationships for multiple clients 

• Managed financial information such as payments for clients/ members 

• Experience in supporting onboarding for new project, development or new venue would be desirable though not essential 

• Knowledge of sport and live event experiences and best practice (Desirable) 

If you are proactive with an ambitious and resilient spirit who enjoys bringing experiences to life with a desire to exceed expectations, then we would love to hear from you!     

In this demanding role, you’ll be working on site at the famous Royal Liver Building and our new stadium.

This role will be offered on a permanent contract working 35 hours per week plus matchday 

The closing date for applications is Friday 14th March 2025

We reserve the right to close this vacancy early should we receive a substantial number of applications.        

Everton Family Safer Recruitment Practices             

The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.           

 This role is subject to both evidence and verification of relevant qualifications specified in the Job Description including proof of eligibility to work in the UK which will be discussed with you if your application is successful.           
         

Equity & Inclusion         

Everton is committed to ensuring everyone is respected, celebrated, and empowered for who they are, regardless of their identity. We welcome applications from people with diverse backgrounds, those who identify as female and those from racially diverse communities. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people. Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email - [email protected]         

To support our pledge to diversify our organisation and through our commitment to the FA’s Football Leadership Diversity Code, Everton welcomes applications from people of all walks of life. As part of our commitment to Disability, Inclusion and Accessibility we are more than happy to make reasonable adjustments to the recruitment process should you require.