Premium Relationship Executive

Who are we:  With a proud and illustrious past, Everton Football Club are embarking on a new and exciting journey to our new stadium on the banks of the River Mersey. The largest single area development site in the UK. We’re breaking ground with more than our iconic build; the exciting development presents a revolutionary re-set of traditional football hospitality providing fans with unique experiences to be enjoyed on a matchday and through our events programme.  

We are excited to share a variety of roles within our Premium Experiences - Bars, Restaurants and Experiences department for Premium Relationship Executives to support the Premium Relationship Managers to build, manage and sustain relationships across a portfolio of assigned seasonal memberships (accounts), within a fast paced and rapidly growing team.  

These roles will be pivotal to ensure a consistently high quality of customer service is provided as the new stadium experiences are brought to life through the inaugural season in our brand-new waterfront home, and beyond. 

About the opportunity: As Premium Relationship Executive, guiding new processes, engaging with a blend of new and established premium members, while striving to enhance the overall membership experiences will be key to success in this role.  

Using your passion for understanding clients’ needs you will manage the Clubs relationship with an assigned number of business and consumer accounts across the seasonal premium membership base, prior to new stadium move and throughout the seasons included in the multi-year term agreements. 

    
Who we’re looking for: We are looking for individuals with exceptional customer service and communication skills and who are confident within a client facing role, who thrives across both live event and also office environments with the ability to manage new and established members. 

What ‘s essential is that you can demonstrate a solution focused mindset with a passion to exceed members expectations of our new stadium home. 

Other key experience we are looking for includes:   

• Ticketing processing and distribution experience

• Previous experience within a football club

• Support digital processes and analyse member data presented within CRM systems 

• Ability to plan and manage multiple projects to deliver results in agreed timescales 

• Experience of managing accounts and relationships for multiple clients 

• Managed financial information such as payments for clients/ members 

• Good understanding of Secutix and Salesforce

• Knowledge of sport and live event experiences and best practice (Desirable) 

If you are proactive with an ambitious and resilient spirit who enjoys bringing experiences to life with a desire to exceed expectations, then we would love to hear from you!     

In this demanding role, you’ll be working on site at the famous Royal Liver Building and Everton Stadium (Bramley Moore Dock). Being a part of this project will give you the chance to learn and develop new skills whilst working on something that is a once in a generation opportunity.   

The roles will be offered on a permanent contract working 35 hours per week plus matchday 

Everton Family Safer Recruitment Practices             

The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.           

 This role is subject to both evidence and verification of relevant qualifications specified in the Job Description including proof of eligibility to work in the UK which will be discussed with you if your application is successful.           
         

Equity & Inclusion         

Everton is committed to ensuring everyone is respected, celebrated, and empowered for who they are, regardless of their identity. We welcome applications from people with diverse backgrounds, those who identify as female and those from racially diverse communities. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people. Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email - [email protected]         

To support our pledge to diversify our organisation and through our commitment to the FA’s Football Leadership Diversity Code, Everton welcomes applications from people of all walks of life. As part of our commitment to Disability, Inclusion and Accessibility we are more than happy to make reasonable adjustments to the recruitment process should you require.