Company Description
Do you want your ideas to shape the future of customer service and technology?
At Bosch, we believe in the power of innovation to transform lives. Whether it's in mobility solutions, consumer goods, industrial technology, or energy and building technology, your ideas can make a real difference. Join us and be part of a team that is dedicated to improving the lives of people around the world through exceptional customer service and cutting-edge technology.
Welcome to Bosch.
The Bosch Group is a global leader, operating in four dynamic business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. With over 420,000 associates in 128 countries, including 85,000 in research and development and nearly 44,000 software engineers, we are at the forefront of technological innovation. In the UK and Ireland alone, we have more than 6,000 associates working together to deliver outstanding customer experiences.
Join us and help shape the future with your ideas and passion for customer service.
Job Description
Are you passionate about delivering exceptional customer service in the power tools industry? Join our team at Bosch Power Tools and help us provide the best service to our valued customers. We are seeking a dedicated and customer-focused individual to support our mission of excellence in customer service for our power tools. Your role will be crucial in ensuring our customers receive top-notch support and care for their Bosch power tools.
Key Responsibilities:
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Customer Support: Provide outstanding technical support for Bosch power tools to users, the Customer Care Centre, Bosch field sales force, and directly to Bosch customers.
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Repair Coordination: Arrange collections for power tool repairs from users and keep them informed about the status and progression of their repairs.
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Parts Assistance: Assist customers by sending parts drawings and helping them select the correct spare parts for their Bosch power tools.
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Complaint Resolution: Handle customer complaints and claims related to Bosch power tools in collaboration with our legal team, ensuring a satisfactory resolution.
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Process Improvement: Work with various departments within Bosch Power Tools to enhance processes and improve efficiency in servicing power tools.
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Technical Liaison: Collaborate with the Bosch Service Centre repair Manager on technical topics related to power tools to ensure seamless service delivery.
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Training and Development: Provide technical and system training on Bosch power tools to users and the Customer Care Centre to enhance their knowledge and capabilities.
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Quality Support: Support the central Quality Management (QMM) department in maintaining high standards of service for Bosch power tools.
Qualifications
What distinguishes you
Customer-Centric Attitude: You excel in people skills and are dedicated to providing exceptional customer service.
Communication Excellence: You possess excellent written English and a professional telephone manner, ensuring clear and effective communication with customers.
Calm Under Pressure: You can maintain composure and deliver high-quality service even in high-pressure situations, with a keen eye for detail.
Technical Proficiency: You are proficient in Microsoft Office, especially Word and Excel, enabling you to efficiently manage customer-related tasks.
Additional Skills: A driving license is advantageous for flexibility in customer service roles.
Technical Experience: Experience in diagnosing and repairing in a workshop environment is desirable, enhancing your ability to support customers with technical issues
Additional Information
37.5 hrs a week
Role is officed based at our head office situated in Denham near Uxbridge
Hybrid working is available with up to 2 days a week being available for home office
Top Skills
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice
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