Post Issue Policy Change Representative - 6981

Description and Requirements
The Post Issue Policy administration associate works within a team, using the latest technology to manage an assigned caseload of routine to moderately complex cases from the investigation through resolution. This role will perform core processing and administrative functions of the business unit, which can include providing day to day client services and administrative support to customers, responding to client requests, performing significant financial transactions in an accurate and timely manner, processing transactions at the individual and corporate account level, and preparing reports and analytical documents for internal and external customers
Location: Must live within a commutable distance of the Tampa FL or Warwick RI Offices only
In office once a month for in office meetings
Responsibilities include:

• Exercise judgment and product understanding to determine appropriate handling of complex issues and high-value financial transactions around core business functions of the unit.
• Resolve customer questions and escalations in a consistently accurate and timely fashion.
• Utilize experience, initiative and judgment to analyze and resolve discrepancies and issues and resolve internal and external client escalations that impact the unit on a high priority basis.
• Establish and maintain a positive and professional relationship with internal and external client's business partners.
• Execute special projects assigned by management within the allotted time frame.
• Perform other duties as assigned or required.
• Ensuring policy compliance with laws

Requirements

• Bachelor's Degree or comparable professional experience
• 2-4 years of operational experience preferably in the customer service or financial services industry
• Prior experience in life insurance preferred

Candidate should demonstrate the following qualities:

• Attention to Detail
• Accuracy
• Efficiency
• Prioritizing
• Good written and verbal communication skills
• Good Attendance
• Ability to multitask and handle high volumes of work in a fast-paced environment
• Ability to excel in an ever-changing environment while meeting several deliverables

The salary range for applicants for this position is $50,000 - $65,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$50,000 - $65,000