POS Supervisor

Description and Requirements
We are seeking an innovative and adaptable Policy Owner Services (POS) Team Supervisor.
If you are someone who thrives in a fast-paced environment, is open to embracing new technologies, and is eager to contribute to transformative changes, this is the opportunity for you.
As a POS Team Coordinator, you will play a key role in ensuring the efficient management of policy servicing operations, while fostering a culture of collaboration and continuous improvement.
You will oversee a high-performing team, manage key relationships with intermediaries and clients, and help drive the digital transformation of our processes. This position calls for a personality that is proactive, solution-oriented, and excited about leveraging modern technology to enhance our operations.
Key Responsibilities

• Customer Service Excellence: Deliver high-quality, professional, and courteous service to intermediaries, brokers, policyholders, and other internal and external stakeholders.
• Team Leadership: Lead and coordinate the daily operations of the POS team, ensuring all tasks are executed in line with company standards and timelines. Foster a culture of accountability, open communication, and collaboration.
• Policy Administration: Efficiently manage policy servicing requests, including changes and surrenders, ensuring data accuracy and timely processing.
• Process Improvement & Innovation: Champion the adoption of modern technologies and processes. Contribute to the continuous improvement of our workflows, procedures, and systems. Support the transformation of legacy systems to new, more efficient solutions.
• Payment Authorization: Review and approve outgoing payments in accordance with local procedures and policies.
• Collaborative Work Across Departments: Work closely with internal teams such as Call Centers Finance, Actuarial, IT, Legal & Compliance, Sales and Marketing to ensure seamless and efficient business operations.
• External Stakeholder Engagement: Develop strong relationships with external partners, including the MetLife distribution network, brokers, and clients. Provide expert advice and assistance in resolving any policy-related issues.
• Additional Responsibilities: Engage in various projects within the POS department, including audits, testing (RBCT, NFRA), and supporting GDPR compliance and other regulatory initiatives.

What We're Looking For
Educational Background: Secondary school education (high school diploma).

• Professional Experience:
  • A minimum of 3 year of experience in administrative roles, preferably in the insurance industry.
  • Experience in policy servicing or related fields is an advantage.
• Skills & Competencies:
  • Medium or Advanced English language skills, both written and spoken.
  • Proficiency in MS Office (especially Word and Excel).
  • Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
  • Ability to work independently, while being a collaborative team player.
  • Strong customer-oriented mindset with a proactive, solution-driven approach .
• Personality Traits:
  • Open-mindness to technology and change: You should have a genuine interest in modern technologies and be eager to embrace new ways of working.
  • Transformation-driven mindset: Comfortable with change, you see transformation as an opportunity to improve efficiency and drive innovation.
  • Effective communication skills: Strong communicator with the ability to engage with both internal teams and external partners in a professional and impactful way.
  • Team-oriented and flexible: You thrive in collaborative settings and are adaptable to new challenges.
  • Learning agility: You are motivated to continuously learn, adapt, and improve your skills to stay ahead in a rapidly evolving environment.

What will you get:

• Experience in a renowned multinational company: A well-established international company with over 26 years of presence in the Czech market
• Opportunities for professional and personal growth within an international organization.
• Chance to learn new skills in practice supported by an adaptation plan and training for every new employee.
• Pleasant working environment and a friendly team.
• Office located in the center of Prague: Modern offices in OC Quadrio at Národní třída.
• Hybrid work model with flexible working hours

Wide range of benefits, including:

• Annual public transport pass.
• Meal vouchers worth 110 CZK each.
• Contribution to pension savings.
• English courses at the workplace, paid by the employer.
• Multisport card
• On-site massages.

Benefits We Offer
Our benefits are designed to care for your holistic wellbeing with programs for physical and mental health, financial wellness, and support for families. We offer a provision of free life insurance with advantageous terms and conditions for family members and support your savings for retirement. We also provide an annual performance bonus, paid sick days, flexible working hours, and much more!
About MetLife
MetLife Czech Republic has proudly been serving the Czech market since 1992. We offer a wide range of high-quality life, accident, investment, and group insurance products that have helped meet the needs of our customers in countries around the world and of all ages. MetLife CZ is a subsidiary of MetLife, Inc., one of the world's top insurance companies.
MetLife Europe d.a.c., the branch for the Czech Republic, started its activities on the Czech market in October 1992. It is a subsidiary of MetLife, Inc., which is one of the top companies in the insurance industry and thus provides the company with a valuable background. MetLife offers a wide range of quality life, accident, investment life and group insurance products that have proven themselves in many countries around the world and are able to meet the requirements of clients of all ages. For more information, please visit www.metlife.cz
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