POS Operations Support Specialist

PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda and Tanzania and expanding to other markets in this year. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.
 

Responsibilities:

• Monitor industry trends and competitor policies, leveraging insights to adjust PalmPay’s strategies to prevent customer churn and enhance market positioning.
• Coordinate product optimization efforts through continuous operational monitoring and data analysis, driving growth and improving customer experience for key products and solutions.
• Analyze business data to identify potential issues, provide actionable insights, and track progress to ensure successful business outcomes.
• Facilitate cross-team and cross-departmental collaboration, ensuring resources are aligned and operational strategies are implemented smoothly.

Requirements:

• A minimum of 2 years of experience in product operations or B2B strategic operations, with a proven track record of successful commercialization in B2B sectors.
• Strong logical thinking and data analysis skills, with the ability to derive market insights and understand customer needs.
• Ability to develop and articulate industry-specific marketing strategies, supported by a solid foundation in logic and financial knowledge.
• Excellent communication, organizational, and coordination skills, with the ability to clearly convey ideas and facilitate teamwork.
• Demonstrated ability to work under pressure, strong learning agility, a willingness to embrace challenges, and a results-driven mindset.
• Ability to complete assigned tasks as directed by senior management, contributing to overall business objectives.