Portfolio Success Manager (Japanese speaking)

Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.

At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.

With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.

Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.

Role description:

We are looking for a proactive and responsible Portfolio Success Manager who will align and organize a cross-functional team for the specific complex project, being the proxy between ​the client team and production teams inside the organization.

Responsibilities:

• Be a Valued Partner to Clients: act as a strategic partner to clients, guiding them through digital transformation efforts, sharing market trends and best practices, and leveraging the entire product and service portfolio to achieve maximum benefits mutually.  Be the voice of a customer to internal teams.
• Product and Service Expertise: offer expert advice on the whole portfolio of Viseven products and services, ensuring clients fully understand and utilize these solutions to achieve maximum benefits.
• Orchestration: oversee initiatives across the portfolio, coordinating with internal teams to ensure successful execution. Coordinate onboarding of new customers, and monitor adoptions. Ensure the implementation plan is on track. Manage communication and keep all the stakeholders on the same page. Measure progress and ensure customer satisfaction. Challenge customers, if need be, on how to do better. 
• Drive adoption of platform/ways of working via supporting the onboarding process, providing help, advice, and consultancy to clients in the post-onboarding period. 
• Identifying and scoping new opportunities by finding gaps, pain points, and covert to opportunities along with new opportunities. Support the Account team during the scoping of qualified opportunities. 
• Perform regular status reviews, measure performance results against agreed KPIs, share feedback with all stakeholders, and plug gaps if any. 
• Collaborate with internal teams, including but not limited to delivery, product, support, and account teams, to ensure a seamless customer experience.
• Support the Account team in the sales process and development of proposals.

Required Skills and Experience:

• Location: APAC region, Japan preferred
• Native/fluent in Japanese and English

Industry knowledge:

• Experience in working with international clients
• In-depth understanding of the pharmaceutical industry, market dynamics, and digital transformation trends
• Typical operations of a Pharma company (structure, how sales and marketing works, Global-to-Local)
• Digital in pharma  
• Fundamentals of customer engagement
• Viseven Products/Services knowledge  
• Broad knowledge of the full range of products and services offered by the organization, and how they integrate within the digital infrastructure of relative platforms and tools like DAM (ex. Veeva), CRM (Veeva/Salesforce, IQVIA, etc), Marketing automation (SFMC, Eloqua, etc.)
• In-depth understanding of the specific tools you will be expected to work with (e.g., briefing/intake form)




• Advanced Project Management: demonstrated ability to manage complex, multi-faceted projects across the entire product and service portfolio
• Skilled in engaging with clients at a strategic level, managing issues, and driving toward successful outcomes
• Time management  
• Strong problem-solving skills, with the ability to see and connect interdependencies across the portfolio and the client’s broader strategic objectives

Soft Skills:

• Excellent communication skills, coupled with the flexibility and adaptability to navigate complex client requirements and dynamic market conditions
• Strong ability to build and maintain strategic relationships with clients, based on trust, mutual respect, and shared goals
• Proactiveness
• Conflict resolution
• Active listening
• Flexibility and adaptability
• Collaboration, teamwork
• Ability to see and connect interdependencies
• Openness to give and receive feedback
• Curiosity and desire to learn new
• Data and reporting: ability to analyze customer data to identify trends, patterns, and areas for improvement, Ability to track KPIs.

What we provide:

We know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with exceptional benefits, including:

Competitive Compensation: Regular performance-based salary and career development reviews.

Experienced Team: Join a passionate, experienced team in a friendly atmosphere.

Career Growth: Opportunities for professional and career advancement.

Paid Time Off: 18 business days per year (20 business days after 2 years of service).

Sick Leave:

Non-documented: 4 business days per year.

Documented: 20 business days per year.

Family Leave: 3 paid business days for marriage, childbirth, or bereavement.

Medical Insurance: Comprehensive coverage.

English Courses: Learning opportunities to improve your language skills.

Professional Development: Participation in forums and conferences.

Corporate Events: Regular team-building activities and events.

Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.