Policy Operations Specialist

About Vouch:

At Vouch, we believe business insurance should move at the speed of innovation. Legacy insurance providers can’t keep up with the emerging risks of high-growth companies, leaving clients stuck with outdated, rigid coverage.

Vouch is a modern insurance provider dedicated to the innovation economy. Backed by $185M in funding from world-class investors, we’re reimagining business insurance—just as Stripe transformed payments and Brex reimagined credit cards.

Our platform replaces complex, legacy processes with a streamlined, tailored approach to risk management. Advanced technology simplifies every step, while expert advisors negotiate coverage as dynamic as the industries we serve. With Vouch, clients get the right coverage at the right price—and a team that scales with them.

Why should you join our team and Vouch?

Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are “Put People First,” “Listen, Challenge, and Grow,” “Face challenges head-on and win as a team,” and “Serve clients with integrity and excellence.”

What does a work environment look like at Vouch?
Vouch has employees located across the U.S., with offices in San Francisco, Chicago, and New York City. This role can be based anywhere in the U.S. as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time) when most internal meetings are held.

Role Responsibilities: 

As a Policy Operations Specialist, you will be essential in delivering an exceptional experience to Vouch clients by ensuring accurate and efficient execution of policy administration tasks. Reporting to the Policy Operations Manager your primary responsibilities will include managing broker and client requests for mid-term policy changes, endorsements, cancellations, policy binding, and renewals.

In addition to these core responsibilities, you may also be involved in project work aimed at improving and streamlining policy operations processes. This could involve contributing to initiatives that enhance workflow efficiency, support compliance, or improve client outcomes.

Job Duties: 

• Establish highly trusted and supportive relationships with our brokers, clients and internal teams

• Execute on mid-term policy changes, including endorsements, coverage amendments and policy renewals

• Execute on other policy maintenance activities like binding, policy issuance and other related tasks as needed

• Deliver consistent and timely responses to policy servicing requests and issues

• Drive additional value by identifying areas to improve processes and procedures, focused on delivering great broker and client experiences and increasing operational efficiency

• Assist with documenting day-to-day processes and improvements

About You:

• 2+ years experience in a fast-paced and customer service-oriented work environment

• 1+ year of experience in an insurance-related service-orientated role

• A strong sense of empathy for brokers and clients

• Strong problem-solving skills

• Strong communication and organizational skills

• Ability to track, prioritize and drive high volumes of policy servicing requests

• Ability to manage multiple tasks of varying natures at one time

• Ability to deal well with ambiguity and maintain composure in complex situations

• Dependable, positive, and detail-oriented with excellent follow-through skills

Nice To Have:

• Bachelor's Degree (in Business, Insurance & Risk Management or a related field a plus)

• Experience in Commercial Insurance

• Exposure to and passion for early-stage startups and/or high growth environments

Vouch provides several benefits to help you bring your best self to work:

• 💰 Competitive compensation and equity packages

• ⚕️ Health, dental, and vision insurance

• 👶 Parental leave

• 🌴 Flexible vacation time (Unlimited PTO)

• 🎨 🧠 Wellness allowance ($80/month)

• 📲 🛜 Technology allowance ($100/month)

• 📚 Professional Development ($500/Yr)

• 💻 🎧 Home office setup (One-time $500)

• 🏫 📈 L&D: Partnerships with Ethena, Hone, and monthly Lunch & Learns

• 🏳️‍🌈 ♀️ 🤝 Employee Groups: Vouch supports various employee groups to foster an inclusive, equitable workplace and create affirming, empowering, employee-centered spaces for conversation, community, and support. These groups include Pride @ Vouch, Women @ Vouch, Black @ Vouch, Virtual Connections, Pop Culture, Pets of Vouch, Skincare, Astrology, Plants, etc.

• 🧘 💲 Wellbeing: Voucher’s have access to many wellbeing perks, including Calm, Peloton, Headspace, Fetch, OneMedical, SoFi, etc.

• 📊 Annual performance reviews with quarterly check-ins: Vouch conducts quarterly review discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.

What to expect in the interview process:

• 30-minute phone call with our recruiting team

• 30 minute Zoom interview with the hiring manager

• Meet the team! 30-45 min 1:1 Zoom meetings with 3-4 team members you’d work closely with in the role

Salary Range:

The pay range for this role is: $55,000 to $60,000 per year. 

Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team. 

If you require reasonable accommodation to complete this application, interview, complete any pre-employment testing, or otherwise participate in the employee selection process, please direct your inquiries to [email protected].