Policy Billing Specialist

As one of the leading writers of Federal Crop Insurance, AgriSompo North America combines industry experience, resources, capital and talent to deliver both traditional and innovative crop insurance and productivity tools to farmers, ranchers, insurers and agribusinesses in the United States. Our organization operates within a culture rooted in ethics, integrity and a belief that accountability, collaboration and agility are crucial to long-term success. AgriSompo North America is a part of AgriSompo, Sompo International’s global agriculture platform. This platform is an integrated underwriting, technology and distribution platform delivering innovate insurance and reinsurance solutions to agriculture partners worldwide.  Sompo International, AgriSompo’s parent company, is a global organization driven by its core values, a carrier that holds promise, trust and the commitment to protect.  Through operating subsidiaries, Sompo International writes agriculture, casualty and other specialty, professional lines, property, marine/energy and aviation lines of insurance and catastrophe, property, casualty, professional lines and specialty lines of reinsurance.As a leading provider of crop insurance and other agricultural risk management tools, we recognize that our success is derived directly from those whose contributions matter most: our people. AgriSompo North America has major offices in Lenexa, Kansas and Des Moines, Iowa as well as regional offices around the country.  A shared commitment to integrity, accountability, collaboration and agility define our culture, and we strive to create exceptional value for our clients and shareholders and maintain AgriSompo North America as a desirable place to work.

Job Description

AgriSompo North America provides renowned, cutting-edge analytics to address risk and the risk exposures of each of its product lines. Through a deep-rooted commitment to customer service, AgriSompo North America is positioned to make a long-lasting impact on this nation’s farmers and ranchers for generations to come.  This job is responsible for assisting in the generation of monthly billings, posting insured payments and processing customer refunds.  This role is crucial to the Organization because of the emphasis on providing superior customer service to the Agents and Insureds.  Ensuring timeliness and accuracy of billing statements and compliance with Risk Management Agency (RMA) is of upmost importance.  

Essential Duties & Responsibilities

Job Responsibilities

This list is meant to be representative, not exhaustive nor imply that these are the only duties to be performed by the incumbent in this job.  Some incumbents may not perform all the duties listed or may perform related duties as assigned.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ensure monthly billings are sent out timely and accurately.
• Ensure timely and accurate submission of ITS records in accordance with RMA requirements.
• Ensure premium payments are applied accurately.
• Ensure refunds are processed timely.
• Provide customer service both internal and external regarding billing statements, claims checks, checks cashed and refunds.
• Other duties as assigned.

Position Requirements

Education

A High School Diploma or equivalent is required.

Experience

Required – MS office skills including Excel, Word and Outlook.  

Preferred - Experience operating multiple systems. 

Preferred – 1+ years in a previous office setting, Customer Service experience, 10 key, advanced typing

Knowledge, Skills, and Abilities

• Accurate typing and 10-key skills.
• Strong attention to detail and the ability to perform complex functions.
• Ability to work independently and as a team.
• Exceptional analytical and problem-solving skills.
• Ability to multi-task and complete tasks in a timely manner.
• Ability to provide excellent customer service and develop strong working relationships with internal and external customers.
• Proficient in using standard desktop applications such as Microsoft Office applications with a strong emphasis on MS Excel skills.
• Work effectively in a fast-paced environment.
• Proficient in researching and understanding RMA guidelines and requirements.
• Bring to the attention of the department Director any business activity which is not in compliance with federal, state, or local laws or the highest standards or business ethics and integrity
• Become proficient in the use of all necessary software applications, policies, & procedures.
• Respond to all requests promptly and with an accommodating attitude.
• Always maintain a positive and professional attitude with customers both internal and external.
• Communicate, face to face in events, clearly, openly, and effectively with Agents and co-workers both verbally and in writing.
• Continually assess current processes to look for ways to create efficiencies.
• Bring an innovative mindset to address daily issues.
• Provide a positive corporate image with the company and in public.

Physical Requirements & Work Conditions

Physical Demands & Requirements

Sedentary work.  Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Hearing.  Perceiving the nature of sounds at normal speaking levels with or without correction.  Ability to receive detailed information through oral communication, and to make the discriminations in sound.

The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Environmental Conditions

The work environment described here are meant to be representative of those an employee would normally encounter while performing the essential functions of this job.

The physical environment requires the employee to work inside where there are limited extremes to heat and/or cold; moderate noise; a normal office environment.

Travel may be required for trainings and meetings—up to 15% 

At Sompo International, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms.  The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents.  Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution.
• Pharmacy benefits with mail order options.
• Dental benefits including orthodontia benefits for adults and children.
• Vision benefits.
• Health Care & Dependent Care Flexible Spending Accounts.
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children.
• Company-paid Disability benefits with very competitive salary continuation payments.
• 401(k) Retirement Savings Plan with competitive employer contributions.
• Competitive paid-time-off programs, including company-paid holidays.
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits.

Sompo International is an equal opportunity employer committed to a diverse workforce. M/F/D/V