Policies & Procedures Manager

Job Description
Manager, Policies & Procedures
Location: Jersey
Department: Legal, Risk & Governance
Vacancy Type: Permanent, Hybrid
35 hours per week, but can accept part time / reduced hours up to 25 hours
The position
Are you a skilled professional looking to shape the policies and procedures framework of a complex, regulated business? Do you thrive in a dynamic, collaborative environment where your expertise can make a real impact?
We are seeking a Manager of Policies & Procedures to join our Legal, Risk & Governance team in Jersey. This is a pivotal role that involves overseeing policy submissions, providing guidance to the business, managing periodic reviews, and supporting the implementation of group-wide enterprise policies. Your expertise will help ensure our regulatory compliance and operational excellence as part of a global organization.
Your Responsibilities
Technical Expertise

• Policy and Procedure Oversight: Manage and review submissions to the BAU log for new policies, changes, and updates to ensure they align with regulatory and operational standards.
• Practical Application: Offer guidance on the interpretation and implementation of policies and procedures, balancing technical accuracy with pragmatic solutions.
• Regulatory Knowledge: Maintain an up-to-date understanding of local legal and regulatory changes, recommending updates to internal procedures as required.
• Risk-Based Projects: Contribute to and manage projects that advance the policies and procedures framework.
• Technology Adaptation: Stay informed about relevant business tools and technology to enhance process efficiency.

Client Care

• Internal & External Support: Act as the gatekeeper for policy submissions and provide expert guidance to internal teams on applying policies and procedures effectively.
• Stakeholder Collaboration: Build and maintain strong relationships with key stakeholders, including Compliance, Service Line teams, and Group functions, to ensure seamless policy implementation.
• Efficiency Focus: Manage deadlines and deliverables with accuracy and time efficiency, ensuring high-quality service delivery.

People & Team Development

• Leadership & Training: Play an active role in training team members and promoting awareness of policies and procedures across the organization.
• Team Collaboration: Foster teamwork and collaboration with immediate team members and other departments to achieve shared objectives.
• Performance Management: Support your line manager with feedback on team performance and assist with project work and management tasks as needed.

Your profile

• Experience: Proven experience in a similar role, ideally within legal or compliance functions.
• Qualifications: Strong academic background and a JFSC-recognized professional qualification (ICSA, STEP, ICA, or equivalent).
• Regulatory Expertise: Deep knowledge of local legislation and regulatory requirements.
• Problem Solving: Demonstrated ability to formulate, evaluate, and implement effective solutions.
• Project Management: Experience managing projects and delivering results in a structured, deadline-driven environment.
• Initiative: Independent thinker with the ability to manage tasks and drive success proactively.

#LI-EO1 #hybrid
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people.

• We have been voted a Top Workplace every year since 2006.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.

• CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.