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Position Summary:
This position is responsible for creating a fun-filled and exciting gaming experience for our guests while supervising and securing their assigned Poker game, per department policies and procedures.
Primary Duties and Responsibilities: includes but not limited to:
- Supervises and secures assigned Poker game according to department policies and procedures
- Maintains game supervision while interacting with the players
- Enforces internal controls, Gaming Commission regulations and poker game procedures
- Greets guests with a smile and friendly welcome and promotes superior guest service
Secondary Duties and Responsibilities:
- Rates players accurately and resolves guest issues and concerns promptly and efficiently
- Improve skills of Dealers through training and counseling on a daily basis
Minimum Education and Qualifications:
- High School Diploma or equivalent
- Previous experience as a Poker Floor Supervisor or one year of full-time Poker dealing experience in a high volume, complex casino environment
- Must be able to read, write and communicate effectively in English
Competencies: Incumbent will master the following competencies while in this position:
- Excellent organizational and multi-tasking skills
- Ability to efficiently maintain and supervise multiple games
- Knowledge of all department policies, procedures, rules and regulations pertaining to the game
Training Requirements:
- Must attend all appropriate Human Resources Supervisor Training classes
- Fully understands all Poker rules in The Poker Rule Book and Poker Policy and Procedure Manuel
- Fully understands all gaming rules and regulations
- Required to attend annual CTR/SARC training and refresher courses
- Knowledge of Ascent, EmpowerTime and Manager Self Service systems
Physical Demands and Work Environment:
- Must be able to work in a casino environment with smoke, low lighting and loud music and noises
- Must be able to bend, stand and stretch for long periods of time
- Must be able to work in a fast paced environment with frequent interruptions
- Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
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What We Do
Mohegan is the owner, developer and manager of premier entertainment resorts in the United States, Canada, and Northern Asia. Mohegan’s U.S. operations include resorts in Connecticut, Washington, Pennsylvania, New Jersey, and Nevada; Canadian operations are based in Niagara Falls; and Mohegan Inspire is located in Incheon, South Korea. The brand’s iGaming division, Mohegan Digital, provides cutting-edge online gaming solutions to Mohegan’s loyal fan base and meets the digital needs of customers on a global scale. Mohegan is owner and operator of Connecticut Sun, a professional basketball team in the WNBA. For more information on Mohegan and its properties, please visit www.mohegangaming.com.
