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Position Summary:
This position is responsible for creating and updating Momentum accounts within the gaming operating system while providing superior customer service for all our guests.
Primary Duties and Responsibilities: includes but not limited to:
- Responsible for collecting and entering data into the gaming operating system (ACSC/FPR) to create new guest accounts in accordance with company and departmental procedures
- Re-issues Momentum cards and provides promotional information upon request
- Interacts with and provides information to all guests at the Players Club booths and promotional kiosks
- Maintains and respects confidentiality of marketing programs, guest information and databases
- Adds Free Slot Play to guest accounts per departmental procedures
Secondary Duties and Responsibilities:
- Works alongside the various Marketing department to provide excellent guest service
- Maintains a clean and well stocked work area
- Assists the Player’s Club Manager and Shift Managers, as needed
Minimum Education and Qualifications:
- High School Diploma or equivalent
- Must be able to communicate effectively in English
- Previous customer service experience
- Basic computer and typing skills
Competencies: Incumbent will master the following competencies while in this position:
- Knowledge of the player tracking system and how to interpret gaming data screens
- Knowledge and awareness of all promotions and property attributes
Training Requirements:
- Knowledge of ACSC, GHS, Motorcoach, Halo and FPR applications
- Knowledge of department policies and procedures
- Navigation of informational screens such as SharePoint and the mohegansun.com web page
Physical Demands and Work Environment:
- Must be able to tolerate a smoking environment with loud background noise and dim lighting
- Must be able to stand for extended periods of time with light lifting
- Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
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What We Do
Mohegan is the owner, developer and manager of premier entertainment resorts in the United States, Canada, and Northern Asia. Mohegan’s U.S. operations include resorts in Connecticut, Washington, Pennsylvania, New Jersey, and Nevada; Canadian operations are based in Niagara Falls; and Mohegan Inspire is located in Incheon, South Korea. The brand’s iGaming division, Mohegan Digital, provides cutting-edge online gaming solutions to Mohegan’s loyal fan base and meets the digital needs of customers on a global scale. Mohegan is owner and operator of Connecticut Sun, a professional basketball team in the WNBA. For more information on Mohegan and its properties, please visit www.mohegangaming.com.
