Player Protection Senior Associate

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
Join our team as a Player Protection Senior Associate, where you'll play a pivotal role in safeguarding our customers' gaming experiences. You'll be the go-to person for reviewing new and existing customer profiles to detect signs of responsible gaming risks. This includes engaging directly with customers, managing their accounts, and offering valuable resources and education on responsible gaming. Your role is crucial in enhancing our Responsible Gaming program, involving developing training, process improvements, and contributing to the program's future direction.
What you'll do as a Player Protection Senior Associate

• Serve as the first point of escalation for all Player Protection referrals.
• Analyze and review player communications, limits, deposit/withdrawal patterns, and gameplay activity to assess the customer's current risk.
• Maintain ongoing monitoring reports, compliance logs, and alerts.
• Continue to develop as an expert in the field of Responsible Gaming.
• Maintain an understanding of regulatory standards and changes to ensure compliance.
• Perform complex investigations and remediation.
• Play a role in Player Protection Team training including preparation of materials and leading training.
• Act as a key liaison between the Player Protection Team and other stakeholders.

What you'll bring

• A Bachelor's Degree or relevant experience is preferred.
• Understanding of operational risk management and responsible gaming.
• Effective time management skills and capacity to manage shifting priorities.
• Ability to analyze and document necessary business processes.
• Strong communication skills with both customers and fellow employees.
• Ability to think analytically to provide swift resolutions to complex situations.
• Ability to become licensed in multiple jurisdictions.

Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US hourly rate for this full-time position is 26.88 USD - 33.60 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.