Platform Support Engineer

Posted 3 Days Ago
Be an Early Applicant
Aguascalientes
Hybrid
Mid level
Information Technology • Software • Consulting
The Role
The Platform Support Engineer troubleshoots and supports Kubernetes environments, manages logs and metrics, and utilizes case-management tools.
Summary Generated by Built In

We are seeking a skilled Platform Support Engineer with strong knowledge in various

technologies and excellent troubleshooting skills. The ideal candidate will have experience with

messaging technologies, metric technologies, and Kubernetes, as well as a solid understanding

of PostgreSQL.

Responsibilities:

  • Troubleshoot, perform root-cause analysis, and debug issues.
  • Manage and administer Kubernetes environments, with RKE2 preferred but not required.
  • Provide developer or admin-level support, not just remote usage via Cloud.
  • Triage Kubernetes-based issues, including logs (both container and host-level) and metrics.
  • Utilize case-management tooling such as ServiceNow.

Required Skills:

  • Strong proficiency in troubleshooting, root-cause analysis, and debugging.
  • Deep Kubernetes experience, with RKE2 preferred but not required.
  • Experience in triaging Kubernetes-based issues, including logs and metrics.
  • Strong knowledge of PostgreSQL.

  • Knowledge of messaging technologies like Kafka and JMS.
  • Familiarity with metric technologies like Prometheus and Grafana.
  • Knowledge of the EFK Stack.
  • Experience with service discovery/mesh such as Istio.

Top Skills

Efk Stack
Grafana
Istio
Jms
Kafka
Kubernetes
Postgres
Prometheus
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The Company
San Francisco, California
21 Employees
On-site Workplace
Year Founded: 2021

What We Do

NTD Software is a Mexican company located in Guadalajara, Jalisco, known as "the silicon valley of Mexico." We help both startups and big companies by finding the right people to join their team and creating digital solutions using the latest or well-established programming languages and tools. Our expertise is in building software from the ground up and expanding our clients' existing teams, allowing us to work with businesses globally

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